​Implementations

From: Red & Black Events
Subject: Re: Gig confirmation re: 23/08/2014
Date: 29 August 2014 at 15:56:47 BST
To: Rory
Cc: RQ, AP, WM, DS, HH, SL
Hi Rory,
No problem, thank you for letting me know.
I have addressed your comments (below).
Based on your comments / feedback and those of our external producer(s), I have made additions to the agenda as part of our annual management review for 2015.
• Sufficient lead time(s) (arrive / setup / soundcheck) / curfew to be incorporated into all client agreements
• Add as an option sound technician to the technical (sound) part of the deal specification
• Remove as an option equipment share of technical (sound)
• Rider to be incorporated into the new show advancing system
• Subsistence to be included in all quotation(s)
• Clarify requests policy per production in all of our documentation(s) / quotation(s)
I’m addressing all of the above items with all performer(s) / producer(s) as part of the annual artist survey in December, which will inform the annual management review in January. Please let me know if there are any additional comment(s) / feedback to add to the agenda.
Thank you for doing a great job.
Thanks_Jo

On 26 Aug 2014, at 22:47, Rory wrote:
Hi Jo
I’m not sure whether you caught up with Steve DJ today but there were a couple of issues with the Diáspora gig on Saturday that would be good to have a think about.
They only gave us about 90 minutes (between speeches and 1st dance) to set up and sound check before the gig. We ended up starting 45 minutes late, apart from that not having the opportunity to sound check the band properly, which meant that it affected the balance for the entire show.

In all of our documentation(s) / quotation(s), it is stipulated_

Please could you let me know, if available, an approximate indication of arrival / setup / sound check times?
Diáspora requires 2 hours before the contracted performance start time to allow for arrival, setup and soundcheck (if applicable). If the client specifically requires an earlier arrival time, a proportionate percentage of the performance fee is added to the quote.

The client contract stipulated_

SET UP TIME:
To arrive at 5:45pm ready and set by 7:30pm
PERFORMANCE TIME:
TBC – Possibly just after 8pm following on from first dance by DJ

Subsequently, the client requested a 090 minutes (1.5 hours) setup / soundcheck.

I have made a note to enforce a strict 120 minute (2.0 hours) setup / soundcheck, for future engagement(s).

It might be worth considering - and you might have considered this already - presenting the option to clients of having a separate sound engineer on the gig with us if there is a limited turnover time. The thing is, I’m perfectly capable of doing sound myself for anything up to the 8-piece but not in such a short space of time (especially when I need to concentrate on setting up sax and flute and directing the show). Obviously you know more about the economics side of it than I do, and you are the boss so ultimately up to you and whatever you think is best for the band, but I definitely think it’s worth considering having as an option as part of our package. The limited time and delayed start resulted in a lot of unnecessary stress and anxiety which didn’t bode well (for my performance at least). Or you would just need to ensure that we get enough time and if not then get them to pay extra for us to arrive earlier like we are doing this weekend.

I have added this to the agenda of items to be reviewed for 2015.

The other thing was I understand you did a special split with Steve on the PA - his speakers / monitors for our mixer and microphones - but I don’t think we should try this again. Combining equipment in this way presented a minefield of logistical problems, e.g., our mixer was incompatible with his monitors because our mixer is XLR out and his monitors are jack in (I’ve since ordered a male-to-jack and a female-to-jack in case I need it for future) but apart from anything it means that things get mixed up and lost easily. I think in future we should either provide the PA and be completely self-contained or not provide the PA at all, and not offer a split, it just makes life too complicated. It’s partly my error as I forgot to print my instructions but it’s easier for me to work on my own agenda and not have to worry about sharing the responsibility with someone else and apply my limited expertise on unfamiliar equipment etc., because some of the things he was asking me to do did confuse me. I know how to do our PA now and I’ve done it a few times now - just not in collaboration with someone else. It took me forever to separate everything that was ours from everything that was Steve’s. I understand you wouldn’t have known this before but at least we tried it and now know that it doesn't work.

Normally, I charge extra to provide technical (sound).

However, on this occasion, I offered a partial discount from the technical (sound) charge, because the client offered to provide P.A.,

On 26 Mar 2014, at 15:27, En Masse productions wrote:
Thanks Jo
Yes if you can bring stage monitors then I could provide the rest of the PA.
The discount would help;)
I will be in touch again soon
Regards
Steve

I have taken into account your comments / feedback re: technical (sound).

I’m removing equipment share as an option from our production(s) / variation(s).

Finally, I ran out of XLR cables. I think the problem was that we had to connect a few because it was a big stage so we used them up quickly. Anyway, my responsibility as you reminded me, and I’ve learned my lesson… So just to let you know I’ve ordered an extra batch of XLR cables 4 x 10m and 4 x 6m, plus a microphone stand (one of ours snapped), those 2 converters mentioned above, plus a normal sized jack-to-jack and an extra long jack for AP's gig on Saturday. Will forward you the receipt.

Thanks_J

Apart from that all good although the rider was pretty much non-existent (did they even know that RQ and I were vegetarian?) and judging from the Fiesta Latina gigs I’m guessing it might be worth including subsistence in all of your quotations - so as not to risk people thinking we don’t need it.

The client contract stipulated_

RIDER STIPULATIONS:

Powered Sound to be provided by agent. Sandwiches and drinks to be provided by venue

Due to the feedback from / recent experiences working with clients (agents / promoters), I'm including subsistence charge(s) in all quotation(s) for future engagement(s).

I’m incorporating rider requirement(s) into the new show advancing system, so that the rider need not be sent separately.

Steve was also under the impression that requests are free - would be good to clear this up too to avoid any awkward conversations.

Unfortunately, on this occasion, the client was incorrect_

On 4 Mar 2014, at 09:59, En Masse Productions wrote:
Hi Jo
Thanks for the reply
Our wedding client has asked whether you can also do Latin pop numbers for dancing as well. They have requested a certain song called Celia Cruz if you have this in your set list.
Most of our clients who book bands like to see a set list if possible. This would encourage them to confirm any booking with you so if this can be arranged then please do forward any list or link to the set.
Many thanks for your time
​
On 4 Mar 2014, at 12:40, Jo wrote:
Hi Steve,
Certainly, this can be arranged. Diáspora performs Latin pop repertoire for dancing and requests are priced as follows:
£25 if the song is not on the previous set list
£25 if the song is not on the current play list
£50 if both of the above
Please find attached the latest version of the current play list (list of songs + artist) + a copy of the previous set list. Additionally, I have Cc’d Rory (producer) who will be able to send you a selection of pop repertoire for dancing.
Thanks_Jo

Rory (04/03/2014) sent a song selection to the client, and indicated that the song(s) are chargeable, if the song(s) are not on previous set list.

We didn’t fall out over anything anyway - Steve was very nice and understanding and patient but I suspect he too probably didn’t anticipate the complications of collaborating PA with a band, especially coming from a DJ perspective, so no-one’s to blame really, we all live and learn… He was also chatting with RQ about a potential gig for us on a boat although not sure of the ins and outs of it so best check with RQ. Salsa dance class was also brilliant - well done AP!

Hi RQ,
Please let me know if the client has any date(s).

Sorry to bombard you with all this technical stuff but I feel as producer I should be representing the artistic / musician interests and while a couple of us discussed it between us on the night I didn’t think that there was enough communication about it among the company so I’ve included everyone in case anyone else has any further thoughts - hope you don’t mind.

No problem, thank you for letting me know.

Onwards and upwards!

Thanks_J

Cheers
R

From: Rory
Subject: Re: Gig confirmation re: 23/08/2014
Date: 26 August 2014 at 22:47:14 BST
To: Red & Black Events
Cc: RQ, AP, WM, DS, HH, SL
Hi Jo
I’m not sure whether you caught up with Steve DJ today but there were a couple of issues with the Diáspora gig on Saturday that would be good to have a think about.
They only gave us about 90 minutes (between speeches and 1st dance) to set up and sound check before the gig. We ended up starting 45 minutes late, apart from that not having the opportunity to sound check the band properly, which meant that it affected the balance for the entire show.
It might be worth considering - and you might have considered this already - presenting the option to clients of having a separate sound engineer on the gig with us if there is a limited turnover time. The thing is, I’m perfectly capable of doing sound myself for anything up to the 8-piece but not in such a short space of time (especially when I need to concentrate on setting up sax and flute and directing the show). Obviously you know more about the economics side of it than I do, and you are the boss so ultimately up to you and whatever you think is best for the band, but I definitely think it’s worth considering having as an option as part of our package. The limited time and delayed start resulted in a lot of unnecessary stress and anxiety which didn’t bode well (for my performance at least). Or you would just need to ensure that we get enough time and if not then get them to pay extra for us to arrive earlier like we are doing this weekend.
The other thing was I understand you did a special split with Steve on the PA - his speakers / monitors for our mixer and microphones - but I don’t think we should try this again. Combining equipment in this way presented a minefield of logistical problems, e.g., our mixer was incompatible with his monitors because our mixer is XLR out and his monitors are jack in (I’ve since ordered a male-to-jack and a female-to-jack in case I need it for future) but apart from anything it means that things get mixed up and lost easily. I think in future we should either provide the PA and be completely self-contained or not provide the PA at all, and not offer a split, it just makes life too complicated. It’s partly my error as I forgot to print my instructions but it’s easier for me to work on my own agenda and not have to worry about sharing the responsibility with someone else and apply my limited expertise on unfamiliar equipment etc., because some of the things he was asking me to do did confuse me. I know how to do our PA now and I’ve done it a few times now - just not in collaboration with someone else. It took me forever to separate everything that was ours from everything that was Steve’s. I understand you wouldn’t have known this before but at least we tried it and now know that it doesn't work.
Finally, I ran out of XLR cables. I think the problem was that we had to connect a few because it was a big stage so we used them up quickly. Anyway, my responsibility as you reminded me, and I’ve learned my lesson… So just to let you know I’ve ordered an extra batch of XLR cables 4 x 10m and 4 x 6m, plus a microphone stand (one of ours snapped), those 2 converters mentioned above, plus a normal sized jack-to-jack and an extra long jack for AP's gig on Saturday. Will forward you the receipt.
Apart from that all good although the rider was pretty much non-existent (did they even know that RQ and I were vegetarian?) and judging from the Fiesta Latina gigs I’m guessing it might be worth including subsistence in all of your quotations - so as not to risk people thinking we don’t need it. Steve was also under the impression that requests are free - would be good to clear this up too to avoid any awkward conversations. We didn’t fall out over anything anyway - Steve was very nice and understanding and patient but I suspect he too probably didn’t anticipate the complications of collaborating PA with a band, especially coming from a DJ perspective, so no-one’s to blame really, we all live and learn… He was also chatting with RQ about a potential gig for us on a boat although not sure of the ins and outs of it so best check with RQ. Salsa dance class was also brilliant - well done AP!
Sorry to bombard you with all this technical stuff but I feel as producer I should be representing the artistic / musician interests and while a couple of us discussed it between us on the night I didn’t think that there was enough communication about it among the company so I’ve included everyone in case anyone else has any further thoughts - hope you don’t mind.
Onwards and upwards!
Cheers
R

On 23 Aug 2014, at 00:11, Rory Duffy wrote:
Hey guys
Cheers for all the time we have spent together on the songs, it’s really sounding great!
So, plan of action for tomorrow…
1) WM & AP meeting at SL's
SL
WP
AP
2) DS collecting RQ from Maidstone
RQ
DS
3) HH & Carlos collecting me from Casa Clive 12:00, heading to Victoria Coach Station (National Express)
Our coach gets into Canterbury at 15:25.
We’ll head straight to the hotel (I have a map - it’s about 15 mins walk) and there’s a Sainsbury’s there apparently so we can pie binge before the gig if necessary.
Dress code is smart, formal, white or black with a splash of 1 bright colour (no pastels, no patterns). This time, our colours of the season are blue, aquamarine and sea shades, so if you have anything borrowed or blue, please bring tomorrow - it’s a wedding after all. I’m going to wear my white suit, a light blue shirt. Dave’s bringing his white jacket. AP have you still got your light blue jacket? I have 5 top hats and a couple of Cuban flat caps so everyone can wear hats. RQ is planting a flower in her hair I believe. It’s all going to be fabulous! :*)
Tech-wise Steve DJ is providing speakers and monitors. I’m providing
- mixer
- 4 microphone stands
- 4 microphones (AP, HH, DS & I)
- 1 piano monitor (WM providing his own monitor if needed)
RQ please bring your microphone / microphone stand if it’s possible
WM & RQ if you could take Steve DJ number, it’s to liaise with on parking. He’s reserved parking spaces for SL and DS.
I’ve copied in the itinerary in case you need it. Should take about 1 hour 15 to drive from London, but allow 2 hours in case of any traffic.
Cheers
Rory

On 6 Jul 2014, at 20:35, Rory wrote:
Hey guys
I’ve now made all of the necessary logistical arrangements for 23 ( + 24 August)
Journey down
- Rory, HH getting coach down to Canterbury
13:30 - depart London Victoria
15:25 - arrive Canterbury
I’ve booked accommodation for HH, RQ & I. They said we need to check in before 23:00, so we would need to check in before going to the venue. There was a coach arriving at 15:25 and another arriving at 16:15 - I ended up booking the earlier one as they are only an hour apart, and it would give us a bit of time in Canterbury to check into our hotel, get a meal or look around Canterbury if we want to. We are due to arrive at 17:30, so that gives us 2 hours breather time. Hope that’s OK!
- AP & WM to travel with Soso from Lee. Address is. 5 mins walk from Lee, 20 mins on the Southeastern line from London Bridge.
- DS, would you be going via Maidstone? If so, would it be out of your way to collect RQ from Maidstone? If not, happy for you guys to travel separately - whichever is easiest. It suddenly occurred to me that Maidstone might be on the way for you to Canterbury. Let me know…
Departure
- Rory, HH & RQ staying overnight at YHA Canterbury. I originally booked shared dorm but they have kindly made us a special arrangement and we have a private room for the 3 of us so we can keep our stuff in there, as we will be getting in after lock in (11pm).
- SL, WM & AP departing immediately together
- DS departing separately
Journey up / next gig
- Rory, HH & RQ getting coach up to London
09:20 - depart Canterbury
11:10 - arrive London Victoria
This will give me enough time for me to go home, leave my sax, pick up my keyboard and get the train back to Wandsworth for Fiesta Latina. HH & RQ, I’m guessing you could go straight there or accompany me and we can all have a quick half hour lunch at my place on the way to Wandsworth.
- SL and AP to make your own arrangements for Fiesta Latina
Hope that’s all grand!
Cheers
Rory

On 29 Apr 2014, at 09:04, Red & Black Events wrote:
Hi,
Please find attached and below confirmation and details of the gig(s), with Diáspora, on:
23/08/2014
Let me know if you have any questions.
Thanks_Jo

Show Advance

From: Jo
Subject: Re: Gig confirmation re: 09/08/2014
Date: 26 August 2014 at 11:25:37 BST
To: HB

Hi HB,

No problem, thank you for letting me know.

I appreciate your feedback. I will incorporate this into the annual management review, which will feed into future deal specifications and operations.

Thank you re: offer of distributing cards. I’m obliged to only authorise if it is a direct booking. Havana Club booking(s) and any further booking(s) resulting from Havana Club are to be made via the agent. I normally advise producer(s) to refer potential client(s) to the venue manager on these occasions.

However, I’m happy for you to take the potential client(s) contact details and pass them to me for referral via our agent. I can send you cards for any future booking(s) that are direct, if it is helpful.

I will make payment(s) asap.

Thanks_Jo

Red & Black Music
[email protected]

On 22 Aug 2014, at 17:31, HB wrote:

Hi Jo

Thanks for taking my feedback on board and responding fully. I was a bit worried it might have been annoying to receive, so I appreciate your response!

I suppose production fee could range on 20-40% of the performance fee. In the case where one person is responsible for providing a PA this may not necessarily cover it as PA hire is usually more than the fee of an individual performer (and on this occasion I borrowed a PA from a friend, and probably could have got away with a smaller setup with the trio). But that would be a reasonable guide to follow. I usually get something in that range for other events if I'm doing anything extra than being a performer.

I didn't think to take the client's numbers - sorry - but yes, and for the future, if we do more gigs for Red & Black perhaps you could give us some of your cards?

Any way, I enjoyed it and would be interested in doing it again.

Off to France now for a week. I hope you have a lovely bank holiday weekend.

Best wishes

HB

On Wednesday, 13 August 2014, 12:35, Jo wrote:

Hi HB,

Thank you for taking the time to provide me with this feedback, as it is much appreciated.

I have addressed some of your comments (below).

Based on your comments / feedback and those of other producer(s), I have made a list of items to be added to the agenda as part of our annual management review for 2015.

• Parking / arrival to be made integral to the transport part of the deal specification
• Check in / out times to be made integral to the accommodation part of the deal specification
• Production fee
• Producer / artistic input into offers & engagements (I have only done this with yourself, because you requested it from the outset)
• A weekly client / artist show advancing system to be put in place to address finer details,
e.g., transport (parking, arrival), accommodation (check in / out details), subsistence (food & drink), timings (in case of last minute changes) and any additional / on-the-day contact details
• Minimum 2 production / on-the-day contacts for engagement(s) booked via an agent / third party.

I will also address all of the above items with all performer(s) / producer(s) as part of the annual artist survey that we do every December. This informs the annual management review that we do every January. However, please let me know if you have any additional comment(s) / feedback to add to the agenda.

I appreciate your input / assistance.

Thank you for doing a great job.

Thanks_Jo

Jo Manti
[email protected]

On 12 Aug 2014, at 13:36, HB wrote:

Dear Jo

Apologies for my delay in response, I have been working non-stop, first bit of free time today.

Thank you very much for your message, we very much enjoyed the gig.

No problem, thank you for letting me know.

I’m pleased that it went well.

On the plus side the managers really enjoyed it and so did the public and the staff, including one staff member who sat in on a tune with us (in the photo you posted on facebook), which was really lovely. One of the managers asked if he could book us again and I passed on your email and mobile number.

Thank you,

If the client contacts me directly, I will need to refer via the agent.

Please could you refer potential client(s) to the on-the-day contact(s), where possible, for future engagement(s)?

However, I’m happy to be contacted, if it is not possible.

However, there were a few problems and I have some feedback. I would be more than happy to discuss this with you on the phone, but when I've called you I haven't managed to get through so I'm emailing (it may also be helpful to have a copy in writing), but please feel free to give me a call if you would prefer to discuss in person. Here is a summary:

We were very held up in traffic in London due to road closures and ended up arriving at the venue at around 4.10pm. Perhaps this wouldn't have been such a problem if we hadn't then had subsequent problems: there was nowhere to park, which is an issue if you need to unload a PA and piano etc. (which we did by parking illegally). But also meant I spent another extra 20 minutes driving around looking for parking (there was literally nowhere in the venue vicinity) when I should have been setting up the PA. Also, on arrival to the venue we couldn't find anyone expecting us. The venue was large and had multiple events happening at the same time so because I didn't have details of our particular event and no contact name or phone number, it took another 15 minutes to find the right manager for the area where we were performing and begin set up. This made us really late. They also didn't know anything about providing us with food or drinks (but they did give us food and drinks, and were generally really lovely). So whilst I have no complaints at all about the way we were treated by the client, again, they were lovely, it did highlight a general lack of communication surrounding the organisation of the event overall.

Thank you for letting me know about this.

Rory has made similar report(s) re: 09/08/2014 - Egham.

Yes, you are correct, it is not the responsibility of the performer(s) / producer(s) to negotiate with the venue(s) re: subsistence (food & drink). I will let our agent know.

Also, it's worth mentioning that they had us contracted (from another agency - not yourselves) from 5-8pm and we were booked by you from 5-7pm. As we started late (around 5.15/5.20 after all the problems) and finished around 7.55, we managed to do something in between, which they were find about (and I did show the manager a copy of your email), however it did involve us stretching the music out a bit more than we should have done (as we didn't come with 3 sets' worth), plus again highlighted communication issues.

The booking was via multiple agent(s), and our agent contract quoted the timings as follows_

Playing Times:

Set 1 - 135mins Set 2 - n/a

between 5.00pm and 7.00pm

I confirmed the timing(s) as follows from our agent contract_

Time Schedule (approx):
16:00 - arrive / setup / soundcheck
17:00 - 135 minutes maximum divided into sets
19:00 - finish

Therefore, there is an inconsistency between our agent contract and the actual performance timings. Unfortunately, it is difficult for us to work with the client directly, if we are working via multiple agent(s).

However, I’m now requesting re-confirmation of the timings on a weekly basis for all Havana Club booking(s).

This item will be included in the new show advancing system.

Meanwhile, I apologise for the inconvenience.

Lastly, the whole event seemed to have no function whatsoever, but there was a ton of Havana Club merchandise and event stuff there that was never used. It kind of looked as though an events team was supposed to turn up and do the set up but never did. This left us playing to an audience, who, although they enjoyed it, didn't really know why we were there or what connection it had to the venue (as this wasn't a Latin venue or event).

No problem,

Rory has made similar report(s). However, please do not let this be of any concern, as long as our part of the arrangement is completed.

Although musically I have been working more directly with venues, I do a lot of corporate/agency events as a dancer and based upon my experience I have some recommendations for the future in order to ensure smooth running of events:

• always have a name and mobile number for onsite contact, preferably two, one as a back up in case the first person is not reachable - it happens, especially on events that are run in basements etc.

No problem,

I’m adding this to the list of items to be reviewed for 2015.

• request a parking space within the closest possible proximity to the venue (this could easily have been arranged and would have saved so much hassle)

No problem,

I’m adding this to the list of items to be reviewed for 2015.

This item will be included in the new show advancing system.

The parking arrangement will be made integral to the transport part of the deal specification.

• contact the client by telephone in advance of the event and confirm all the details such as rider and so on, so that the performers are not put in the position of possibly going without food or having to negotiate this. Yes these clients were really cool and nice, so it turned out fine, but not all clients are that way (sadly)

No problem,

This item will be included in the new show advancing system.

However, I’m now requesting re-confirmation of the subsistence (food & drink) arrangement on a weekly basis for all Havana Club booking(s).

• give an earlier call time for events (i.e. 90 minutes) this is a lesson for me also - especially as I generally work in venues that already have their own PA - but if the other details covered are not under control, then 1 hour is not enough buffer for time to allow for the extra unforeseeable problems. My "extra driving time" was eaten up before we even got out of London... so we didn't even have any of that spare we could rely upon.

No problem,

The arrival time is set per production.

The arrival time for Fiesta Latina is 060 minutes (1.0 hours).

I set a longer arrival time of 120 minutes (2.0 hours) for Diáspora (www.diasporamusic.co.uk), on the basis of the larger production requirement(s).

However, I will increase the arrival time to 090 minutes (1.5 hours) for Fiesta Latina, where we are delegating external producer(s).

• pay a producer's fee : where provision of PA is expected, plus a bunch of other administrative responsibility, it is not unreasonable to expect this to be reflected in the fee, otherwise someone is ultimately doing a load of extra work for free. 

No problem,

Please can you suggest a reasonable standard going rate for a production fee as added separately and in addition to the performance fee, where possible?

I hope you understand that I have provided this feedback in a constructive spirit and in the interests of improving future events. Again, you are more than welcome to call me to discuss should you wish to. I would also welcome any feedback you have, from the client or yourselves on how we did things our end.

No problem,

Thank you for your comments / feedback.

I’m requesting feedback / testimonial(s) via the agent / the client, per booking(s), for all Havana Club booking(s).

With best wishes and many thanks

HB

From: HB
Subject: Re: Fwd: Gig confirmation re: 09/08/2014
Date: 12 August 2014 at 13:36:54 BST
To: Red & Black Finance, Red & Black Events
Reply-To: HB

Dear Jo

Apologies for my delay in response, I have been working non-stop, first bit of free time today.

Thank you very much for your message, we very much enjoyed the gig. 

On the plus side the managers really enjoyed it and so did the public and the staff, including one staff member who sat in on a tune with us (in the photo you posted on facebook), which was really lovely. One of the managers asked if he could book us again and I passed on your email and mobile number.

However, there were a few problems and I have some feedback. I would be more than happy to discuss this with you on the phone, but when I've called you I haven't managed to get through so I'm emailing (it may also be helpful to have a copy in writing), but please feel free to give me a call if you would prefer to discuss in person. Here is a summary:

We were very held up in traffic in London due to road closures and ended up arriving at the venue at around 4.10pm. Perhaps this wouldn't have been such a problem if we hadn't then had subsequent problems: there was nowhere to park, which is an issue if you need to unload a PA and piano etc. (which we did by parking illegally). But also meant I spent another extra 20 minutes driving around looking for parking (there was literally nowhere in the venue vicinity) when I should have been setting up the PA. Also, on arrival to the venue we couldn't find anyone expecting us. The venue was large and had multiple events happening at the same time so because I didn't have details of our particular event and no contact name or phone number, it took another 15 minutes to find the right manager for the area where we were performing and begin set up. This made us really late. They also didn't know anything about providing us with food or drinks (but they did give us food and drinks, and were generally really lovely). So whilst I have no complaints at all about the way we were treated by the client, again, they were lovely, it did highlight a general lack of communication surrounding the organisation of the event overall.

Also, it's worth mentioning that they had us contracted (from another agency - not yourselves) from 5-8pm and we were booked by you from 5-7pm. As we started late (around 5.15/5.20 after all the problems) and finished around 7.55, we managed to do something in between, which they were find about (and I did show the manager a copy of your email), however it did involve us stretching the music out a bit more than we should have done (as we didn't come with 3 sets' worth), plus again highlighted communication issues.

Lastly, the whole event seemed to have no function whatsoever, but there was a ton of Havana Club merchandise and event stuff there that was never used. It kind of looked as though an events team was supposed to turn up and do the set up but never did. This left us playing to an audience, who, although they enjoyed it, didn't really know why we were there or what connection it had to the venue (as this wasn't a Latin venue or event).

Although musically I have been working more directly with venues, I do a lot of corporate/agency events as a dancer and based upon my experience I have some recommendations for the future in order to ensure smooth running of events:

• always have a name and mobile number for onsite contact, preferably two, one as a back up in case the first person is not reachable - it happens, especially on events that are run in basements etc.

• request a parking space within the closest possible proximity to the venue (this could easily have been arranged and would have saved so much hassle)

• contact the client by telephone in advance of the event and confirm all the details such as rider and so on, so that the performers are not put in the position of possibly going without food or having to negotiate this. Yes these clients were really cool and nice, so it turned out fine, but not all clients are that way (sadly)

• give an earlier call time for events (i.e. 90 minutes) this is a lesson for me also - especially as I generally work in venues that already have their own PA - but if the other details covered are not under control, then 1 hour is not enough buffer for time to allow for the extra unforeseeable problems. My "extra driving time" was eaten up before we even got out of London... so we didn't even have any of that spare we could rely upon.

• pay a producer's fee: where provision of PA is expected, plus a bunch of other administrative responsibility, it is not unreasonable to expect this to be reflected in the fee, otherwise someone is ultimately doing a load of extra work for free. 
I hope you understand that I have provided this feedback in a constructive spirit and in the interests of improving future events. Again, you are more than welcome to call me to discuss should you wish to. I would also welcome any feedback you have, from the client or yourselves on how we did things our end. 

With best wishes and many thanks

HB 

​Gig confirmation re: 09/08/2014

From: Red & Black Finance
​Subject: Fwd: Gig confirmation re: 09/08/2014
Date: 11 August 2014 at 14:59:05 BST
To: HB

Hi HB,
I hope you enjoyed the gig(s).
Please can you let me know if it went smoothly and / or if there were any problem(s)?
I look forward to hearing from you soon.
Thanks_Jo

Begin forwarded message:
From: Red & Black Finance
Subject: Re: Gig confirmation re: 09/08/2014
Date: 11 August 2014 10:39:10 BST
To: Rory Duffy <[email protected]>
Cc: HB, NC, BB

Hi,
Thank you for performing with Fiesta Latina - Bristol, on:
09/08/2014
I hope you enjoyed the gig(s).
Please send me your bank details, if you have not worked before with Red & Black Music, and I will make payments asap.
Thanks_Jo

On 4 Aug 2014, at 20:57, Rory Duffy wrote:
Hi all
My name is Rory and I’m producer / artist liaison for Red & Black Music. My role is to assist Jo with the delivery of our projects. Thanks so much for helping us with cover for this one.
Apologies for the lateness of this email but thought I’d drop you a quick message to say hi and let you know I’m here if you need anything or have any questions about the gig. Jo tells me you guys work together regularly so I’m sure everything is in hand already. I’m producing the Egham one on Saturday but I’ll be in phone contact in case anything crops up so feel free to text / call me [number].
Apart from that all’s left to say is enjoy the gig! :)
Cheers
Rory

On 4 Aug 2014, at 11:17, Red & Black Events wrote:
Hi,
This is a customary reminder of this week’s gig(s), with Fiesta Latina - Bristol, on:
09/08/2014
See below details. Producer(s), please arrange meeting / transport, sound, requests and any artistic arrangements (programme, dress code, etc.), where applicable.
I hope that this is helpful. Please let me know if there is any other information you require.
Thanks_Jo

On 29 Jul 2014, at 14:15, Red & Black Events wrote:
Hi HB,
No problem, thank you for letting me know.
Yes, you can perform 2 sets within these times, split into interval(s) as required.
e.g.,
17:00 - 17:45 / 18:15 - 19:00
135 minutes is the maximum performance time allocation advertised per booking. However, you will not be required to perform for 135 minutes, if it is within a 2 hour time period (17:00 - 19:00), or to perform without interval(s).
No problem re: bongo / conga and / or other percussion instrument(s).
Thanks_Jo

On 29 Jul 2014, at 14:05, HB wrote:
Thank you for this Jo.
I've left you a voicemail re the below.
Couple of questions:
1) Perf time is 1700-1900 = 120 mins. Does this mean we are expected to play without a break? 
Or we can play two sets between those times?
Obviously we cannot fit 135 mins into two hours...
2) would it be ok to take a bongo along as well? We can stick to Cajon if it's essential. Bongo might work better musically at times...
Thanks
HB

On 29 Jul 2014, at 13:31, Red & Black Events wrote:
Hi,
Please find attached and below confirmation and details of the gig(s), with Fiesta Latina, on:
09/08/2014
Let me know if you have any questions.
Thanks_Jo

​Please reserve re: 09/08/2014

From: Red & Black Events
Subject: Re: Please reserve re: 09/08/2014
Date: 28 July 2014 at 13:49:21 BST
To: HB
Thanks_J

On 28 Jul 2014, at 13:19, HB wrote:
Hi Jo.
Please could you book BB as percussionist? The other guy (JG) is not available.
BB's no:
Thanks
HB

On 25 Jul 2014, at 17:17, Red & Black Events wrote:
Thanks_J

On 24 Jul 2014, at 17:36, HB wrote:
JG

On Thursday, 24 July 2014, 15:51, Red & Black Events wrote:
Hi,
Thank you for confirming your availability to perform with Fiesta Latina, on:
09/08/2014
The event(s) are now confirmed and we are awaiting a contract. Please reserve the date(s). I will send a gig confirmation once contracted.
Thanks_Jo

Availability re: 09/08/2014

From: Red & Black Events
Subject: Re: Availability re: 09/08/2014
Date: 24 July 2014 at 12:13:07 BST
To: HB

Hi HB,
No problem, thank you for letting me know.
The event status = Enquiry. Yesterday, I advised the client that I will reserve the date(s) for 2 days, until 17:00, 25/07/2014, or until we sign a contract.
I have delayed checking availability with percussionist(s) until it is confirmed.
Please send me the email address of your percussionist. I will check availability, if it is confirmed.
Thanks_Jo

On 24 Jul 2014, at 12:03, HB wrote:
Hi Jo
Is this gig confirmed? 
Did you find a percussionist yet?
If not I would like to call JG. He's great & also does BVs
I don't have a number but am trying to get hold of it
Thanks

On 18 Jul 2014, at 11:30, HB wrote:
Hi Jo, I saw it's a 4 piece. If you need a bass player please could you call David
Thank you
HB

On 18 Jul 2014, at 09:07, Red & Black Events wrote:
Hi HB,
Thank you for confirming your availability, to perform with Fiesta Latina, on:
09/08/2014
Please pencil it in for now and I will send details through once contracted.
Please notify me asap if your availability changes prior to receiving a gig confirmation.
Thanks_Jo

On 17 Jul 2014, at 14:14, HB wrote:
am available

On Thursday, 17 July 2014, 14:07, Red & Black Events wrote:
Hi,
Apologies for the group email. I have a potential engagement, with Fiesta Latina, on:
09/08/2014
Details attached + below. Please could you let me know your availability?
Thanks_Jo

​Scenario (Part #1)

​Fiesta Latina invoice for Frodsham 16/08/2014

From: AM
Subject: Re: Fiesta Latina invoice for Frodsham 16/08/2014
Date: 18 August 2014 at 10:57:17 BST
To: Red & Black Events
Reply-To: AM
Hi Jo,
You're welcome. 
Thanks,
AM

From: Red & Black Events
To: AM
Sent: Monday, 18 August 2014, 10:53
Subject: Re: Fiesta Latina invoice for Frodsham 16/08/2014
Hi AM,
No problem, thank you for letting me know.
Thank you for doing a great job. I will make payments asap.
Thanks_Jo

On 18 Aug 2014, at 10:42, AM wrote:
Hi Jo,
The gig went well. I spoke to Zoe at TQH before and after and she said she was happy with how it had gone. HP and ST also seemed happy with how it all went.
AM

From: Red & Black Events
To: AM
Sent: Monday, 18 August 2014, 9:53
Subject: Re: Fiesta Latina invoice for Frodsham 16/08/2014
Hi AM,
Thank you for your invoice.
I hope you enjoyed the gig(s).
Please can you let me know if it went smoothly and / or if there were any problem(s)?
I look forward to hearing from you soon.
Thanks_Jo

On 17 Aug 2014, at 22:55, AM wrote:
Hi Jo,
Please find attached my invoice for the Fiesta Latina Trio gig in Frodsham on 16.08.14. I haven't invoiced for travel expenses as I ended up being able to get a lift with HP and ST.
Thanks,
AM
​
From: Red & Black Events <[email protected]>
To: AM; HP; ST
Cc: Rory
Sent: Friday, 15 August 2014, 11:21
Subject: Re: Gig confirmation re: 16/08/2014

Hi,
Please find updated timings from the client for the gig(s), with Fiesta Latina, on:
16/08/2014 - Frodsham
18:00 - arrive / setup / soundcheck
19:00 - 135 minutes maximum divided into sets
21:30 - finish
(original timings)
17:30 - arrive / setup / soundcheck
(AM to arrive at 18:00)
18:30 - 135 minutes maximum divided into sets
21:30 - finish
Contact on day: Zoe
Tel: [number]
Parking_
Parking mainly on-street nearby. There is an alleyway beside the pub, between TQH and Lloyd’s TSB bank which you can try, otherwise there should be parking on the main strip nearby with no time limit.
Subsistence_
Unfortunately, the venue / client can no longer provide subsistence (food & drink). I have added £10.00pp (subsistence charge, zone 2: 025 - 075 miles from Manchester / M1), to account for this.
I apologise for any inconvenience.
I have attached the revised deal, if it is helpful. Please add £10.00 to your invoice(s), for subsistence (food & drink).
I hope that this is helpful. Please let me know if there is any other information you require.
Thanks_Jo

On 4 Aug 2014, at 15:13, Red & Black Events wrote:
Hi,
Thank you for your compliance.
Please find attached and below re-confirmation and details of the gig(s), with Fiesta Latina - Frodsham, on:
16/08/2014
Let me know if you have any questions.
Thanks_Jo

AM

From: AM
Subject: Re: Fwd: AM
Date: 4 August 2014 at 15:15:30 BST
To: Red & Black Events
Okay, thanks. I will let you know as soon as I can.
AM

From: Red & Black Events
To: AM
Sent: Monday, 4 August 2014, 15:11
Subject: Re: Fwd: AM

Hi AM,
No problem, thank you for letting me know. I’m happy with your proposal.
For when I am finding cover would it matter if the vocalist was male or female?
The deputy vocalist ideally needs to be female, if it is stipulated on the client contract.
No of Musicians:
3 including female vocals, piano, percussion
However, please let me know if it is a problem as I have booked a male vocalist for other engagement(s). I would require permission from the client directly, because the agent is away. Ideally, I would prefer not to trouble the client.
Thank you for re-confirming your availability, to perform with Fiesta Latina - Frodsham, on:
16/08/2014
Please find attached and below confirmation and details of the gig(s), with Fiesta Latina - Frodsham, on:
16/08/2014
Let me know if you have any questions.
Thanks_Jo

Begin forwarded message:
From: AM
Subject: Re: Fwd: AM
Date: 4 August 2014 14:19:37 BST
To: Jo
Reply-To: AM
Hi Jo,
Ideally I would like to find a dep for both gigs 16/08/14 and 23/08/14. I haven't been able to find one yet, so if you need to know something for certain today, how about I say I will do the first one 16/08/14, and try to find cover for the second one 23/08/14. I will aim to let you know as soon as possible and if I am unable to find someone to cover the 23/08/14 then I will honour the booking and do it myself.
Would you agree to sorting it out like that?
For when I am finding cover would it matter if the vocalist was male or female?
Thanks,
AM

From: Jo
To: AM
Sent: Friday, 1 August 2014, 23:45
Subject: Fwd: AM
Hi AM,
Thank you for your message(s).
I have not let the client know.
I have just returned from Clapham. Please can we resolve the issue(s) on Monday?
Thanks_Jo

Begin forwarded message:
From: Rory
Subject: AM
Date: 1 August 2014 11:31:38 BST
To: Jo
Hi Jo
I got a call from HP. Just to let you know HP and AM won’t be able to get back to you by 2pm as they have a gig… :-/
Also could we be a bit more sensitive when it comes to messages like this? I understand a contract is a contract etc but I think AM is quite capable enough of deciding for herself between those 3 options without everyone else getting involved. If she can’t decide then you will obviously need to deal with it, but… let her decide, I’m sure she’ll either do the gig or arrange a sub if she decides not to. I know it affects everyone, however, she has always been v professional with me in the past and I have every confidence in her that she’ll do the right thing.
Please let’s work this out in a friendly manner without needing to resort to ultimatums.
Cheers
Rory

​Gig confirmation re: 16/08/2014

From: AM
Subject: RE: Gig confirmation re: 16/08/2014
Date: 1 August 2014 at 21:01:16 BST
To: Red & Black Events, Rory
Cc: HP, ST

Hello Jo,
I have only just seen your email now. So by default I have not been able to fulfil the terms of your request. I spent some time last night contacting people to see if I could find a deputy, but am still waiting to hear back from some people so I can't let you know anything for definite yet. 
I understand that it's not ideal for me to pull out of the gigs at this stage, but I do feel that the situation could been handled in a more positive way. Also it is not reasonable for you make an ultimatum like that with such a short space of time to fulfil the terms.
Does everybody really need to be involved in these emails?
AM

From: Red & Black Events
Sent: ‎01/‎08/‎2014 09:39
To: Rory
Cc: HP; AM; ST
Subject: Re: Gig confirmation re: 16/08/2014

Hi,
The client (agent) is away on holiday between 02/08/2014 - 17/08/2014 (inclusive).
Please can we resolve by 14:00, 01/08/2014 (today), the issue(s) re: the withdrawal of AM from the contracted engagement(s), with Fiesta Latina, on:
16/08/2014 - Frodsham
23/08/2014 - Birmingham
Please note that the event(s) still stand as professionally contracted engagement(s).

3 options_

1)
AM find a suitable deputy.
In order to proceed with a deputisation, please can you do the following.
1) Please can you check that the deputy performer is equipped with the appropriate skills set and level of professionalism appropriate to the prerequisites of the engagement(s) and Fiesta Latina.
2) Please can you check that the deputy performer is available on the above date(s) and that they are satisfied with the terms and conditions of the engagement(s).
3) Please can you provide me with the contact details (email, telephone number) of the deputy performer.

2)
AM re-confirm acceptance of the engagement(s) and perform with their own programme(s) / score(s).

3)
AM re-confirm acceptance of the engagement(s) for an extension to the performance fee (+£50.00).

Under normal circumstances, it is the responsibility of the performer(s) / producer(s) to make known to the manager their terms and conditions of acceptance or tentative acceptance upon receipt of an offer.
However, on this occasion, I’m prepared to forfeit my management fee plus an apportionment towards the marketing / studio costs of Fiesta Latina, if it means not troubling the client.
AM / ST / HP / FM / RD
Please can you vote on the above 3 options.
If we do not reach an agreement democratically / internally by 14:00, 01/08/2014 (today), the withdrawal of AM from the contracted engagement(s) will become subject to the terms and conditions of unauthorised absence, which is classified as a breach of contract.
I will be obliged to let the client know, because it is reasonable I let the client know with sufficient notice before they are away on holiday.
If I let the client know, AM may be liable for any cancellation fee(s) due to the other confirmed performer(s) / producer(s), if the client elects for cancellation(s) (full or part) on the basis of non-fulfilment of the artist / production, in addition to any penalties / damages pursued by the client.
See clauses below from the client contract, to which we are liable as an artist.
However, I anticipate that these procedures will not be required, if the issue(s) can be resolved reasonably / internally via democratic vote.
Please let me know as soon as possible.
Thanks_Jo

6. Cancellations

a) Cancellation by the Client:
All cancellations must be made in writing to the Agent and will be subject to the following terms:
In the event of cancellation of the contract by the Client the Booking Fee will not be refunded and in addition to this
i) if the Contract is cancelled by the Client within 90 days of the Event Date then 50% of the Balance will be payable;
ii) if the Contract is cancelled by the Client within 30 days of the Event Date then 100% of the Balance will be payable.
Any applicable cancellation fees shall be payable by the Client to the Agent within 7 days of cancellation notice. The Agent will forward cancellation fees to the Artist within 7 days of receipt of these fees from the Client.

b) Cancellation by the Artist
Cancellation by the Artist is not permitted for any reason except circumstances covered by Force Majeure (see clause 21).
In the unlikely event of cancellation or non-appearance by the Artist, the Agent will endeavour to do all that is feasibly possible to provide a suitable alternative at no extra cost to the Client and the Client shall not unreasonably refuse to accept such a suitable alternative. In the event of unreasonable refusal, the provisions of clause 6(a) above will apply. Should the Artist cancel the booking under the circumstances not covered by Force Majeure, the Client may pursue unlimited damages from the Artist as they see fit. The Artist also agrees to refund the Client any difference between the total original fee and the total fee charged by any replacement Artist arranged for the Client by the Agent. In the event that a suitable replacement Artist cannot be arranged by the Agent, then the Artist will be liable to pay to the Client a fee equal to the Booking Fee paid by the Client to confirm the booking and this must be paid within 7 days. Please note that credit or debit card charges are non- refundable.

22. Force Majeure

In cases of Force Majeure (which shall be known as war, fire, death, serious illness, epidemic, strike, labour dispute, accident, civil commotion, national calamity, act of God) which are not attributable to any act or failure to take preventative action by the Client or the Artist, then the Client or Artist may cancel this booking without penalty other than loss of the Booking Fee.

Events @ Red & Black Music
E: [email protected]
All offers & engagements are subject to T&C, available on the Red & Black Music website.

On 31 Jul 2014, at 19:51, Rory wrote:
Oh dear, this isn’t looking good…
Hi AP, I was just looking through your email to Jo - hope you don’t mind me clarifying your point about the arrangements / musical structures… No one’s saying you can’t use your own set list / charts and as I understand it would be perfectly acceptable for this sort of gig (Havana Club promotion). I only sent you my charts because I thought it might be helpful, but you don’t have to use all of them. The odd instrumental wouldn’t go amiss too.
Also, just a thought… might you or ST be able to find a sub in time for the 16th and 23rd?
Hope we can all get it sorted! :) x
Rory Duffy
[email protected]

On 31 Jul 2014, at 13:59, Red & Black Events wrote:

FYI

6. Cancellations

a) Cancellation by the Client:
All cancellations must be made in writing to the Agent and will be subject to the following terms:
In the event of cancellation of the contract by the Client the Booking Fee will not be refunded and in addition to this
i) if the Contract is cancelled by the Client within 90 days of the Event Date then 50% of the Balance will be payable;
ii) if the Contract is cancelled by the Client within 30 days of the Event Date then 100% of the Balance will be payable.
Any applicable cancellation fees shall be payable by the Client to the Agent within 7 days of cancellation notice. The Agent will forward cancellation fees to the Artist within 7 days of receipt of these fees from the Client.

b) Cancellation by the Artist
Cancellation by the Artist is not permitted for any reason except circumstances covered by Force Majeure (see clause 21).
In the unlikely event of cancellation or non-appearance by the Artist, the Agent will endeavour to do all that is feasibly possible to provide a suitable alternative at no extra cost to the Client and the Client shall not unreasonably refuse to accept such a suitable alternative. In the event of unreasonable refusal, the provisions of clause 6(a) above will apply. Should the Artist cancel the booking under the circumstances not covered by Force Majeure, the Client may pursue unlimited damages from the Artist as they see fit. The Artist also agrees to refund the Client any difference between the total original fee and the total fee charged by any replacement Artist arranged for the Client by the Agent. In the event that a suitable replacement Artist cannot be arranged by the Agent, then the Artist will be liable to pay to the Client a fee equal to the Booking Fee paid by the Client to confirm the booking and this must be paid within 7 days. Please note that credit or debit card charges are non- refundable.

22. Force Majeure

In cases of Force Majeure (which shall be known as war, fire, death, serious illness, epidemic, strike, labour dispute, accident, civil commotion, national calamity, act of God) which are not attributable to any act or failure to take preventative action by the Client or the Artist, then the Client or Artist may cancel this booking without penalty other than loss of the Booking Fee.

Red & Black Music
[email protected]

On 31 Jul 2014, at 13:51, Red & Black Events wrote:
Hi,
No problem, thank you for letting me know. I apologise for any inconvenience.
Please note that this is a professionally contracted engagement. All recipient(s) included in this email and named in the below confirmation are jointly and severally part of and integral to the same agreement. Any performer(s) cancelling this agreement are liable for any accrued costs resulting from their cancellation.
This includes any penalties / damages and / or cancellation fee(s) due to the other confirmed performer(s) / producer(s), if the client chooses to cancel on the basis of non-availability of the production.
Therefore, such communications are classified as internal communications. If the issue(s) cannot be resolved between the manager and the performer / producer re: contracted engagement, with Fiesta Latina, on:
16/08/2014
it is reasonable that they are communicated to all performer(s) / producer(s), as affecting all recipient(s) included in this email, in order that the issue(s) can be resolved internally.
Thanks_Jo

On 31 Jul 2014, at 12:39, HP wrote:
Dear all,
I'm not sure why this set of emails have been cc'd to everyone, as I feel personally that this is in breach of the relationship between any sort of 'employee' and 'company'. It's actually quite unsettling to see this being dealt with in this unprofessional manner (it comes across a little gossipy in the way it has been forwarded), whatever AM's reasons are for wanting to withdraw.Please ensure that if private correspondence occurs between myself and Fiesta Latina in future, it is not forwarded freely around a team of people in this manner. Also bear in mind that many of the performers you work with know each other, regularly perform together in other projects, or have been personal friends for many years.
I am not meaning to sound ungrateful for being offered work (thank you again), but I have to agree that the current organisation of R&B, though efficient in many ways, does come across a little on the cold side compared to the personal touch it carried when pitched as 'Rory Duff Trio' style work. 
Regards, HP

Subject: Re: Gig confirmation re: 16/08/2014
From: [email protected]
Date: Thu, 31 Jul 2014 11:37:07 +0100
CC: ST; HP; Diáspora
To: AM
Hi AM,
Thank you for notifying me that you intend to cancel / withdraw from the contracted engagement, with Fiesta Latina, on:
16/08/2014
A cancellation or withdrawal can only be authorised if agreed mutually in writing between the manager and the performer. On this occasion, I cannot authorise the cancellation.
Please see section 9 (offers and engagements) of the attached artist terms and conditions, also available on the artists section of the Red & Black Music website (www.redandblackmusic.co.uk/tc1.html), which you agreed to on acceptance of this offer.
Please find attached and below re-confirmation and details of the gig(s), with Fiesta Latina, on:
16/08/2014
Let me know if you have any questions.
Thanks_Jo

On 31 Jul 2014, at 11:13, AR wrote:
Hi Jo,
I would like to confirm that I will not be doing this gig,
AR

From: Red & Black Events
To: AR
Sent: Thursday, 31 July 2014, 9:15
Subject: Re: Gig confirmation re: 16/08/2014
Hi AR,
Thank you for notifying me that you intend to cancel / withdraw from the contracted engagement, with Fiesta Latina, on:
16/08/2014
A cancellation or withdrawal can only be authorised if agreed mutually in writing between the manager and the performer. On this occasion, I cannot authorise the cancellation.
Please see section 9 (offers and engagements) of the attached artist terms and conditions, also available on the artists section of the Red & Black Music website (www.redandblackmusic.co.uk/tc1.html), which you agreed to on acceptance of this offer.
Please find attached and below re-confirmation and details of the gig(s), with Fiesta Latina, on:
16/08/2014
Let me know if you have any questions.
Thanks_Jo

Fiesta Latina

From: AM
Subject: Fiesta Latina
Date: 30 July 2014 at 19:50:09 BST
To: Red & Black Events
Reply-To: AM

Hello Jo,
I am getting in touch to say that I don't want to do any of the Fiesta Latina gigs that I am booked in for. I am also not interested in any future Fiesta Latina work. I am quite busy at the moment, and feel that I have taken too much on, and the way it is set up with Fiesta Latina is feeling a bit stressful for me and like there is a lot of extra work to do apart from just doing the gigs. I understand that this puts you in the position of needing to find a replacement for me on these gigs, so I apologise for that.
I have included some feedback below to explain why I am feeling this way:
I find the way information is communicated a bit complicated and that there are a lot of emails and information flying about. Rather than having long lists of information it would be helpful if it was more concise and either just written in the email or just written in an attachment instead of being both and having the same information repeated in a different format. This style of communication used can feel quite impersonal. 
It would also be helpful if you explained the exact type of event (wedding, birthday party, product promotion) and exactly what the client is expecting from us (style of music, mood, upbeat/downbeat, background, etc).
Jo, it would have been helpful if you had introduced yourself and explained the Fiesta Latina project, your role and who you are. I knew that Fiesta Latina was something to do with Rory, but I didn't know if you were working for him as an assistant, or what, so initially that felt quite odd and a little confusing. (Rory did explain the situation at a gig we had together, but otherwise I would have had no idea).
The production role that you asked me to do feels like a lot of extra work, some of which I would expect the agent/manager to do (like contacting the venue beforehand to check that everything is going ahead as planned). Also planning the set and the music is actually quite a lot of work, and I don't really have all the resources to do that (eg I have to request the sheet music from Rory and check if it's in the right key etc) - not only that, but one of the problems I have with the role is that some of the musical structures are quite complex, and for me to be directing the other musicians on the day felt a bit overwhelming as it will be take me a fair bit of work to make sure that I know the songs and music well enough to do that confidently. I am completely capable of doing it, but I don't think I realised quite what I was signing up for, and it's more work than I wanted to take on with how things are for me at the moment time-wise.
I know that you did offer a fee for doing the production role for one of the gigs, which is good, as it takes time to do that stuff, so I feel people should be compensated for that time, so that's a positive.
So I hope that explains why I don't want to do the gigs and that the feedback might be useful to you.
AM

​Production

From: Rory
Subject: Re: Production
Date: 13 July 2014 at 19:57:20 BST
To: AM
Cool, no worries.
Maybe we could check with Jo about arranging some sort of producers cut for future gigs where I’m not playing? (I’m assuming you are not getting one already as you said about the extra work you are not paid for)… I don’t normally get paid any more for my producing but I understand the extra work that comes with it, so it seems fair to me, especially if it will help make things more manageable in the long run.
Also, as far as I’m aware, I’m a regular for Fiesta Latina (to cover both north and south) & I think any situations where we are not on the same gig are an exception, i.e., I’m either doing Diáspora or she is sending out 2 bands on 1 date. Jo manages my gig diary / availability so she’ll know what’s coming up and whether or not I’d be available, so she’ll be able to factor these things in advance.
I understand your concern about not having worked with someone. Anyone who goes through R&B is based on recommendation, which means someone who we trust and like working with. I know everyone’s different so may not be much help right now. Jo asked for my recommendation because she already tried like 10 different pianists for the August gigs. I recommended ST because I’ve worked with him before and I think he is up to the job. But maybe you could have some say for future fixing if you preferred, although it might add more work / stress (in most cases, I either send her a list of players in order of preference, or let her decide based on their involvement).
Hope that helps anyway,
Cheers
Rory

On 11 Jul 2014, at 22:01, AM wrote:
Hi Rory,
Thanks. I just don't think I understood the extra work that would be involved. But it might just be a case of ironing out a few issues at the beginning and then it will be fine. 
So I'll just see how it goes for these first couple of gigs. Also If ST ends up being a regular pianist, then we will get used to working with each other and that will feel easier. It just feels a bit stressful when I haven't worked with someone before and I don't know what they're like musically/personally. Anyway I've got in touch to arrange a rehearsal with ST so we can have a go at some of the songs. That's a good place to start.
AM

From: Rory
To: AM
Sent: Monday, 7 July 2014, 18:49
Subject: Re: Production
Hi AM
Thanks for keeping me in the loop about all this. I understand and wouldn’t want you to feel under pressure. Unfortunately I no longer manage band bookings so you would have to liaise with Jo on any existing gigs you are on as presumably you have agreed on the financial terms with her. I only referred you for these gigs as I understood from the conversation we had on the last gig you were ok performing if I’m not there?
Cheers
Rory

On 7 Jul 2014, at 18:26, AM wrote:
Hi Rory,
To be honest, I'm thinking that I would rather not do these gigs. It's fine if you're doing it and I basically need to practice the songs and turn up, but it all feels a bit much and too complicated with the way it is arranged now. It feels like there is a lot of information flying around by email, and that I need to do a lot of extra work that I am not being paid for.
At the moment I am looking at streamlining my commitments as I feel that I have too much going on, and Fiesta Latina is one of things that I'm not sure about.
I imagine that you would be very stuck if I dropped out of the gigs, so I don't want to do that and let you down. It just feels like a lot of hassle and if you I could not do it, that would be quite good for me.
AM

From: Rory
To: AM
Sent: Monday, 7 July 2014, 17:57
Subject: Re: Production
Hey AM
No worries, thanks for catching up on these. Sounds good to me… Just let me know what you need and I’ll ping it across.
Cheers
Rory

On 7 Jul 2014, at 17:32, AM wrote:
Hi Rory,
I can't remember if I replied to this or not, but some charts/transpositions may be helpful. I'm just having a look through all the info and emails to see what I need to do to get organised for these gigs.
AM

From: Rory
To: AM
Cc: Jo
Sent: Wednesday, 11 June 2014, 22:33
Subject: Re: Production
Hey AM
Yeah, it is exactly that - basically what I’d usually do on a gig (not v much ha ha…), meet the venue / promoter on the day, check everyone is happy and sort get in / set up / sound check and running order / interval. I can send over any charts / transpositions if helpful.
Looks like Frodsham is all booked. I’m doing the Putney one that night so we can keep in touch via phone / text on the day.
Cheers
Rory

On 11 Jun 2014, at 11:19, AM wrote:
Hi Jo,
Yes, I can do that. I'm guessing you meant acting as artistic director? In which case, would that mean planning the set list, and leading the music?
Thanks,
AM

From: Red & Black Events
To: AM
Cc: Diáspora
Sent: Monday, 9 June 2014, 16:53
Subject: Production
Hi AM,
Thank you for confirming your availability, to perform with Fiesta Latina, on:
16/08/2014
23/08/2014
Please could you produce this engagement, if it is contracted, since you have performed previously with Fiesta Latina?
This means that you would act as artistic / on-the-day liaison to the venue and performers (I will provide relevant contact details + pass your contact details to the venue).
Thanks_Jo

​Gig confirmation re: 16/08/2014

From: Red & Black Events
Subject: Gig confirmation re: 16/08/2014
Date: 11 June 2014 at 16:31:52 BST
To: AM, HP, ST
Cc: Rory

Hi,
Please find attached and below confirmation and details of the gig(s), with Fiesta Latina, on:
16/08/2014
Let me know if you have any questions.
Thanks_Jo

Please reserve re: 16/08/2014 - Repertoire

From: Rory Duffy
Subject: Re: Please reserve re: 16/08/2014 - Repertoire
Date: 16 June 2014 at 18:07:22 BST
To: AM
Cc: Jo

Hey AM
I’ve done a few of these gigs now, and they are really relaxed and tend to be background / ambience music (I think they are all through the same company). But you are right that there should be a few Cuban numbers to keep them happy. So maybe out of our list, the simplest ones would be
- Cuba
- I Like It (I Like It Like That)
- Lágrimas Negras
- Primavera
- Smooth
- Sway
Of course, check with ST if there are any he knows you might know as well, or put in a couple of instrumentals to give you a breather, that would be absolutely fine as well.
I’m not sure how many pianists Jo’s checked with but she needed recommendations from me which suggests availability was limited. ST has played with various salsa ensembles in the past, I think his only concern was that he hasn’t done it in a while. If he wanted to jam out some of his own Afro-Salsa material he mentioned with percussion as instrumental that would be great too as he mentioned doing that.
I think the best thing to do is as you say suggest a set list with ST and see how much rehearsal he would need (if any). It’s really up to you guys as I won’t be playing but I’m sure whatever you play will satisfy their requirements.
Timings tend to be either 3 x 40 minutes or 2 x 60 minutes with intervals so around 12 - 14 tunes should do it (depending on repeats / solos).
Let me know if you need any charts etc!
Cheers
Rory

On 13 Jun 2014, at 18:29, AM wrote:
Hiya Rory,
I still think they are expecting mostly Cuban music, as it is a specifically Cuban event. There is quite a bit of time before the gig, so surely ST should be okay to practice/learn some stuff. The promoters might not realise what is or isn't Cuban, but there might be people in the audience who are expecting that and can tell the difference. I would feel uncomfortable about not giving them mainly what they have asked for.
Anyway, I can suggest a set list to ST and see what he thinks. The other thing I would say is, why not get a piano player who is comfortable doing that repertoire? Nothing against ST, but it is what is expected for these gigs.
AM

From: Rory
To: AM
Cc: Jo
Sent: Wednesday, 11 June 2014, 22:37
Subject: Re: Please reserve re: 16/08/2014

Hey AM
ST called me the other day and I briefly explained the material. The impression I got was that he is more comfortable with the Brazilian rep than the Cuban, so you may want to check with him on that score as he has not done salsa for a while, but looking at what Jo found out from the agent it shouldn’t be a problem.
If it’s anything like the other Havana Club gigs, they just want something vaguely Latin (don’t think they can tell the difference).
I usually use my portable Yamaha Stage-PAS for the trio and mic up vocals + percussion. Piano can just be line in.
Cheers
Rory
Rory Duffy
[email protected]

Hi Jo,
Thanks for finding more info about the event for us. So it sounds like ideally they would want a mostly Cuban upbeat repertoire, but it's okay to throw a few Brazilian ones in if we need to pad it out a bit.
Thanks,
AM

From: Red & Black Events
To: AM 
Cc: ST; HP; Diáspora
Sent: Monday, 9 June 2014, 15:31
Subject: Re: Please reserve re: 16/08/2014

Hi AM,
No problem, thank you for letting me know. I have quoted 2 vehicles from Manchester / M1.
Transport:
£46.72
£23.36 ( @£0.40 / mile x ( 29.2 miles x 2 directions ) )
£23.36 ( @£0.40 / mile x ( 29.2 miles x 2 directions ) )

The event is one of a sequence of bookings for Fiesta Latina (Havana Club). 

Type:
A mixture Latin American and Caribbean music

I have requested further details_

Hi Jo,
As far as I'm aware the brief for all of the Havana Club events is exactly the same.
The want uptempo Cuban music where possible.
The events are promotion for the drink Havana Club. It is not a function.
Best,
DG

No problem to limit the type of music to Samba & Bossa Nova_

Hi Jo,
I don't think what Rory has been doing is strictly Cuban anyway, so I don't think this is an issue.
If Rory is happy then I'm happy.
Best,
DG

Rory, please advise re: sound (amplification).
Thanks_Jo

From: ST
Subject: Re: Please reserve re: 16/08/2014
Date: 9 June 2014 at 17:03:41 BST
To: HP, Red & Black Events, AM, Diáspora
Thanks HP.

From: HP
Subject: RE: Please reserve re: 16/08/2014
Date: 9 June 2014 at 16:29:15 BST
To: Red & Black Events, AM, Cc: Diáspora, ST
Hi all,
Just a note to say I'm happy to pick up ST and meet AM there, and we can arrange this much nearer the time as it's two months away ;)
Thanks, HP

From: ST
Subject: Re: Please reserve re: 16/08/2014
Date: 9 June 2014 at 15:53:05 BST
To: AM, Red & Black Events
Cc: Diáspora, HP

So HP, r u ok to pick me then?
Sent from my HTC

----- Reply message -----
From: "AM"
To: "ST", "Red & Black Events"
Cc: "Diáspora", "HP"
Subject: Please reserve re: 16/08/2014
Date: Mon, Jun 9, 2014 11:27

Hi all,
I'll be driving over from Bury, and I'm working before, so I'll just come by myself, but thanks for the offer of a lift, HP.
With regards to amplification, I can either bring just a small amp for myself or I can bring a little PA that we could all go through. Jo, do you have an idea of what would be more suitable?
It would be helpful to know what kind of event it is and what they are expecting from us, eg background music, something engaging and upbeat, is it a special occasion like birthday/wedding/etc.
Thanks,
AM

From: Red & Black Events
Subject: Fwd: Please reserve re: 16/08/2014
Date: 6 June 2014 at 15:43:05 BST
To: HP

Red & Black Music
[email protected]

From: ST
Subject: Re: Please reserve re: 16/08/2014
Date: 6 June 2014 15:40:46 BST
To: Red & Black Events, AM
Cc: Diáspora
Hi All.
HP, I'll be driving from Manchester I think. Will you be coming from here as well? yeah could give me a lift,bearing in mind I've got stage piano, stand, possibly keyboard amp if we need it.
Cheers
Sent from my HTC

----- Reply message -----
From: "Red &amp; Black Events"
To: "AM", "ST"
Cc: "Diáspora"
Subject: Please reserve re: 16/08/2014
Date: Fri, Jun 6, 2014 10:43

Red & Black Music
[email protected]

Begin forwarded message:
From: HP
Subject: Re: Please reserve re: 16/08/2014
Date: 6 June 2014 10:41:26 BST
To: Red & Black Events
I can collect ST if he needs a lift (or AM depending on what she needs).
I'll be bringing my Mambo Amp so I'll be sorted. That'll only be enough for low level stuff (which I think this gig will be) and could have the vocals through it though it's not the best sound for that...
HP
Sent from my iPhone

On 6 Jun 2014, at 09:23, "Red & Black Events" wrote:
Hi,
Thank you for confirming your availability to perform with Fiesta Latina, on:
16/08/2014
The event(s) are now confirmed and we are awaiting a contract. Please reserve the date(s). I will send a gig confirmation once contracted.
Performer(s):
Confirmed, Vocals, AM
Confirmed, Percussion, HP
Confirmed, Piano, ST
Please could you confirm you can provide amplification for the 3-piece (Vocals, Piano, Percussion)?
Timings:
17:30 - arrive / setup / soundcheck (AM to arrive at 18:00)
18:30 - 135 minutes maximum divided into sets
21:30 - finish
I’m quoting for 2 vehicles on the basis that AM is arriving separately.
Thanks_Jo
Events @ Red & Black Music
E: [email protected]
All offers & engagements are subject to T&C, available on the Red & Black Music website.

Availability re: 16/08/2014

From: AM
Subject: Re: Availability re: 16/08/2014
Date: 28 May 2014 at 16:00:50 BST
To: Red & Black Events
Great, thanks.
AM

From: Red & Black Events
To: AM
Sent: Wednesday, 28 May 2014, 8:39
Subject: Re: Availability re: 16/08/2014

Hi AM,
Thank you for confirming your availability, to perform with Fiesta Latina, on:
16/08/2014
Please pencil it in for now and I will send details through once contracted.
Please notify me asap if your availability changes prior to receiving a gig confirmation.
Thanks_Jo

On 26 May 2014, at 10:40, AM wrote:
Hi Jo,
It could be a bit tight, depending on traffic, but I think it will be okay, so you can put me down as being available.
Thanks,
AM

From: Red & Black Events
To: AM
Sent: Friday, 23 May 2014, 10:26
Subject: Re: Availability re: 16/08/2014
Hi AM,
Update on timings_
We're pretty sure you won't need to start earlier than 6pm and will make sure that the quote states that its for starting no earlier than 6pm.
I'm requesting arrival no earlier than 18:00.
Please let me know when you can.
Thanks_Jo

On 23 May 2014, at 09:53, Red & Black Events wrote:
Hi AM,
No problem, thank you for letting me know.
I will check timings_
Thanks_Jo

On 23 May 2014, at 09:39, AM wrote:
Hi Jo,
Apologies, I thought I had already replied, but found this message stuck in my drafts folder. 
My availability for this one depends on the time of the gig. I will be working in Bury until 4pm that day, so if there is time for me to have a bit of a break and then drive to the gig I would be available. Did they give you any idea on timings yet?
Thanks,
AM

From: Red & Black Events
Subject: Re: Availability re: 16/08/2014
Date: 23 May 2014 at 09:21:23 BST
To: AM
Hi AM,
I sent you an offer regarding a potential engagement, with Fiesta Latina, on:
16/08/2014
Details attached + below. Please could you let me know your availability?
Please let me know when you can.
Thanks_Jo

On 21 May 2014, at 09:04, Red & Black Events wrote:
Hi AM,
I have a potential engagement for you, with Fiesta Latina, on:
16/08/2014
Details attached + below. Please could you let me know your availability?
Thanks_Jo

Possible gigs

From: AM
Subject: RE: Possible gigs
Date: 21 April 2014 at 18:03:01 BST
To: Rory
Hi Rory,
I'm well thanks. Yes I'd be up for some duo or trio gigs. Let me know when and where.
Hope all's good with you as well.
AM
​
From: Rory Duffy
Sent: ‎21/‎04/‎2014 11:06
To: AM
Subject: Possible gigs
Hey AM
How are you? Hope all is well. I’ve been offered some potential dates in July / August playing piano as a Latin duo or trio, most of them in London but some in other cities including Manchester.
I’m in the process of pulling together some promo and wanted to check whether you might be interested in singing for any gigs that I’m doing up north?
I thought it would be a nice opportunity for a Diáspora north reunion so I’ve asked you and JV :)
Cheers, hopefully bump into you again soon!
Rory

​I've broken my hand playing congas. It's not looking good Rory... I'll be doing your sound in any case.

Rory
​Hi CM
Just to let you know, I've now booked FM for 16/07 so feel free to make other plans on that date.
Cheers, Rory

CM
Rory you are a fucking nuisance will you please stop contacting me... Idiot!

Rory: "what was that text all about?"
CM: "well, you are a nuisance."'
Rory: [Why]
CM: [Because of what happened with JJ]

Rory: "I phoned you up because I detected that there was a problem and I wanted to find out what it was."
CM: "I spent that whole phone conversation trying to suppress my laughter."
Rory: "Why didn't you just laugh, then? I was trying to have an honest conversation with you."

CM: "JJ wants words with you. So does IP. He said he'd fight you if it came to that."
Rory: "So this is going to turn physical?"
CM: "Oh yes, you can't expect to publicise those sort of things and to get away with it. You need to watch your back because IP will be after you."

CM (angry): "You shouldn't have put yourself forward for that gig. You were roasted. Completely and utterly roasted. And it was completely called for. You deserve everything you got."

CM: "Rory, the reason I don't have the energy for your band is because I don't get any energy from it."
Rory: "Why would you say that you were interested and accept gigs off me then if you didn't want to do them?"
CM M: *shrugs* "for the same reason as everyone else?"
Rory: "So you were just in it for the money, then? You didn't mean any of those things you said about wanting to play with my band?"
CM (sarcastic): "Ooh, now you see..."

Rory: "So the cancellation of the May gig... Was in retaliation of that? And whether you had injured your hand, well, if that's what you say, then..."
CM: "Ph, so you don't believe me!"

CM: "I have no interest in playing with you. You're a disgrace, Rory. Your music is an insult to Latin music. You clearly don't know what you're doing and everyone, everyone, sees that. You're a novice."

​Scenario (Part #2)

Replacement vocalist for Fiesta Latina, Saturday 23rd August, Birmingham

From: AM
Subject: RE: Replacement vocalist for Fiesta Latina, Saturday 23rd August, Birmingham
Date: 13 August 2014 at 19:09:09 BST
To: Red & Black Events
Hi Jo,
Thanks for letting me know.
AM

From: Red & Black Events
Sent: ‎13/‎08/‎2014 14:31
To: AM
Subject: Re: Replacement vocalist for Fiesta Latina, Saturday 23rd August,Birmingham
Hi AM, 
Thank you for arranging a deputy performer for the gig(s) with Fiesta Latina - Birmingham, on:
23/08/2014
I can confirm that the deputisation is going ahead successfully (see separate email).
Please note, subject to T&C, we do not permit sub-contractual deputy arrangements. This means that if the incoming performer(s) subsequently cancels or withdraws from the engagement, it is the responsibility of the original outgoing (deputised) performer(s) to arrange alternative incoming deputy performer(s).
Please release the date(s) with Fiesta Latina - Birmingham, on:
23/08/2014
Thanks_Jo

On 12 Aug 2014, at 10:31, AM wrote:
Hi Jo,
I have found a replacement singer to do the Fiesta Latina gig in Birmingham on Saturday 23rd August. I spoke to her this morning and talked over the details of the gig. She is called Grace and is a Spanish singer based in London. She is an experienced singer and performer with a good knowledge of the styles needed for Fiesta Latina. She has the required repertoire for the gig and will be able to provide lead sheets for the musicians. I listened to some of her recordings and she sounds very good.
She said that she is able to bring an AER amp with 2 inputs for the gig. So if Serge brings his own amp for the keyboard, then GR can use one input on the AER amp for her microphone and Frank can use the other input to mic up his percussion.
Here is a link to her page on Singers Pro:
Here are her contact details:
Email:
Mobile:
Thanks,
AM

AM

From: AM
Subject: Re: Fwd: AM
Date: 4 August 2014 at 15:15:30 BST
To: Red & Black Events
Okay, thanks. I will let you know as soon as I can.
AM

From: Red & Black Events
To: AM
Sent: Monday, 4 August 2014, 15:11
Subject: Re: Fwd: AM

Hi AM,
No problem, thank you for letting me know. I’m happy with your proposal.
For when I am finding cover would it matter if the vocalist was male or female?
The deputy vocalist ideally needs to be female, if it is stipulated on the client contract.
No of Musicians:
3 including female vocals, piano, percussion
However, please let me know if it is a problem as I have booked a male vocalist for other engagement(s). I would require permission from the client directly, because the agent is away. Ideally, I would prefer not to trouble the client.
Thank you for re-confirming your availability, to perform with Fiesta Latina - Frodsham, on:
16/08/2014
Please find attached and below confirmation and details of the gig(s), with Fiesta Latina - Frodsham, on:
16/08/2014
Let me know if you have any questions.
Thanks_Jo

Begin forwarded message:
From: AM
Subject: Re: Fwd: AM
Date: 4 August 2014 14:19:37 BST
To: Jo
Reply-To: AM
Hi Jo,
Ideally I would like to find a dep for both gigs 16/08/14 and 23/08/14. I haven't been able to find one yet, so if you need to know something for certain today, how about I say I will do the first one 16/08/14, and try to find cover for the second one 23/08/14. I will aim to let you know as soon as possible and if I am unable to find someone to cover the 23/08/14 then I will honour the booking and do it myself.
Would you agree to sorting it out like that?
For when I am finding cover would it matter if the vocalist was male or female?
Thanks,
AM

From: Jo
To: AM
Sent: Friday, 1 August 2014, 23:45
Subject: Fwd: AM
Hi AM,
Thank you for your message(s).
I have not let the client know.
I have just returned from Clapham. Please can we resolve the issue(s) on Monday?
Thanks_Jo

Begin forwarded message:
From: Rory
Subject: AM
Date: 1 August 2014 11:31:38 BST
To: Jo
Hi Jo
I got a call from HP. Just to let you know HP and AM won’t be able to get back to you by 2pm as they have a gig… :-/
Also could we be a bit more sensitive when it comes to messages like this? I understand a contract is a contract etc but I think AM is quite capable enough of deciding for herself between those 3 options without everyone else getting involved. If she can’t decide then you will obviously need to deal with it, but… let her decide, I’m sure she’ll either do the gig or arrange a sub if she decides not to. I know it affects everyone, however, she has always been v professional with me in the past and I have every confidence in her that she’ll do the right thing.
Please let’s work this out in a friendly manner without needing to resort to ultimatums.
Cheers
Rory

Gig confirmation re: 23/08/2014

From: AM
Subject: RE: Gig confirmation re: 23/08/2014
Date: 1 August 2014 at 21:00:08 BST
To: Red & Black Events, ST
Cc: FM, Diáspora

Hello Jo,
I have only just seen your email now. So by default I have not been able to fulfil the terms of your request. I spent some time last night contacting people to see if I could find a deputy, but am still waiting to hear back from some people so I can't let you know anything for definite yet. 
I understand that it's not ideal for me to pull out of the gigs at this stage, but I do feel that the situation could been handled in a more positive way. Also it is not reasonable for you make an ultimatum like that with such a short space of time to fulfil the terms.
Does everybody really need to be involved in these emails?
AM

From: FM
Subject: Re: Gig confirmation re: 23/08/2014
Date: 1 August 2014 at 18:38:16 BST
To: Red & Black Events, ST
Cc: AM, Rory
Hi Jo,
Thanks for keeping us updated of this situation and apologies for not being able to reply to this before.
I am not aware at all about Alyss's situation/reasons for cancelling the scheduled events, so I thinks this is something that should be resolved between the management of La Fiesta Latina and herself, although I appreciate you wanted to discuss this matter with us. However, I think any of the mentioned options would be a suitable solution.
The terms and conditions you have mentioned are perhaps not very clear to me, as they are a bit wordy. Could you please "translate" to me what the consequences of Alyss pulling out and not finding a suitable deputy are?
Cheers,
Sent from Samsung Mobile

-------- Original message --------
From: Red & Black Events
Date:01/08/2014 09:39 (GMT+00:00)
To: ST
Cc: AM ,FM, Rory
Subject: Re: Gig confirmation re: 23/08/2014
Hi,
The client (agent) is away on holiday between 02/08/2014 - 17/08/2014 (inclusive).
Please can we resolve by 14:00, 01/08/2014 (today), the issue(s) re: the withdrawal of AM from the contracted engagement(s), with Fiesta Latina, on:
16/08/2014 - Frodsham
23/08/2014 - Birmingham
Please note that the event(s) still stand as professionally contracted engagement(s).
3 options_

1)
AM find a suitable deputy.
In order to proceed with a deputisation, please can you do the following.
1) Please can you check that the deputy performer is equipped with the appropriate skills set and level of professionalism appropriate to the prerequisites of the engagement(s) and Fiesta Latina.
2) Please can you check that the deputy performer is available on the above date(s) and that they are satisfied with the terms and conditions of the engagement(s).
3) Please can you provide me with the contact details (email, telephone number) of the deputy performer.

2)
AM re-confirm acceptance of the engagement(s) and perform with their own programme(s) / score(s).

3)
AM re-confirm acceptance of the engagement(s) for an extension to the performance fee (+£50.00).
Under normal circumstances, it is the responsibility of the performer(s) / producer(s) to make known to the manager their terms and conditions of acceptance or tentative acceptance upon receipt of an offer.
However, on this occasion, I’m prepared to forfeit my management fee plus an apportionment towards the marketing / studio costs of Fiesta Latina, if it means not troubling the client.

AM / ST / HP / FM / Rory
Please can you vote on the above 3 options.
If we do not reach an agreement democratically / internally by 14:00, 01/08/2014 (today), the withdrawal of Alyss Rose from the contracted engagement(s) will become subject to the terms and conditions of unauthorised absence, which is classified as a breach of contract.
I will be obliged to let the client know, because it is reasonable I let the client know with sufficient notice before they are away on holiday.
If I let the client know, AM may be liable for any cancellation fee(s) due to the other confirmed performer(s) / producer(s), if the client elects for cancellation(s) (full or part) on the basis of non-fulfilment of the artist / production, in addition to any penalties / damages pursued by the client.
See clauses below from the client contract, to which we are liable as an artist.
However, I anticipate that these procedures will not be required, if the issue(s) can be resolved reasonably / internally via democratic vote.
Please let me know as soon as possible.
Thanks_Jo

6. Cancellations

a) Cancellation by the Client:
All cancellations must be made in writing to the Agent and will be subject to the following terms:
In the event of cancellation of the contract by the Client the Booking Fee will not be refunded and in addition to this
i) if the Contract is cancelled by the Client within 90 days of the Event Date then 50% of the Balance will be payable;
ii) if the Contract is cancelled by the Client within 30 days of the Event Date then 100% of the Balance will be payable.
Any applicable cancellation fees shall be payable by the Client to the Agent within 7 days of cancellation notice. The Agent will forward cancellation fees to the Artist within 7 days of receipt of these fees from the Client.

b) Cancellation by the Artist
Cancellation by the Artist is not permitted for any reason except circumstances covered by Force Majeure (see clause 21).
In the unlikely event of cancellation or non-appearance by the Artist, the Agent will endeavour to do all that is feasibly possible to provide a suitable alternative at no extra cost to the Client and the Client shall not unreasonably refuse to accept such a suitable alternative. In the event of unreasonable refusal, the provisions of clause 6(a) above will apply. Should the Artist cancel the booking under the circumstances not covered by Force Majeure, the Client may pursue unlimited damages from the Artist as they see fit. The Artist also agrees to refund the Client any difference between the total original fee and the total fee charged by any replacement Artist arranged for the Client by the Agent. In the event that a suitable replacement Artist cannot be arranged by the Agent, then the Artist will be liable to pay to the Client a fee equal to the Booking Fee paid by the Client to confirm the booking and this must be paid within 7 days. Please note that credit or debit card charges are non- refundable.

22. Force Majeure

In cases of Force Majeure (which shall be known as war, fire, death, serious illness, epidemic, strike, labour dispute, accident, civil commotion, national calamity, act of God) which are not attributable to any act or failure to take preventative action by the Client or the Artist, then the Client or Artist may cancel this booking without penalty other than loss of the Booking Fee.

Events @ Red & Black Music
E: [email protected]

All offers & engagements are subject to T&C, available on the Red & Black Music website.

From: ST
Subject: Re: Gig confirmation re: 23/08/2014
Date: 31 July 2014 at 14:59:09 BST
To: Red & Black Events
Ok.Thanks for replying.
Cheers
Sent from my HTC

From: Red & Black Events
Subject: Re: Gig confirmation re: 23/08/2014
Date: 31 July 2014 at 14:59:09 BST
To: ST
Thanks_J

On 31 Jul 2014, at 14:57, Red & Black Events wrote:
Hi ST,
Please note that the following event(s) are not cancelled, and are professionally contracted engagement(s):
16/08/2014
Confirmed, Vocals, Alyss
Confirmed, Percussion, Holly
Confirmed, Piano, Serge
23/08/2014
Confirmed, Vocals, AM
Confirmed, Piano, ST
Confirmed, Cajon, FM
I have re-attached gig confirmation(s).
Thanks_Jo

On 31 Jul 2014, at 13:55, Red & Black Events wrote:
Hi,
The following event(s) are contracted:
16/08/2014
Confirmed, Vocals, AM
Confirmed, Percussion, HP
Confirmed, Piano, ST
23/08/2014
Confirmed, Vocals, AM
Confirmed, Piano, ST
Confirmed, Cajon, FM
Thanks_Jo

On 31 Jul 2014, at 13:40, ST wrote:
I'm bit confused. Which gig is cancelled ? 16th or 23rd ? Please get back to me asap as I still get my self busy somewhere else.
Cheers
Sent from my HTC

----- Reply message -----
From: "Red &amp; Black Events" <[email protected]>
To: "AM"
Cc: ST, FM, "Rory"
Subject: Gig confirmation re: 23/08/2014
Date: Thu, Jul 31, 2014 11:37

Hi AM,
Thank you for notifying me that you intend to cancel / withdraw from the contracted engagement, with Fiesta Latina, on:
23/08/2014
A cancellation or withdrawal can only be authorised if agreed mutually in writing between the manager and the performer. On this occasion, I cannot authorise the cancellation.
Please see section 9 (offers and engagements) of the attached artist terms and conditions, also available on the artists section of the Red & Black Music website (www.redandblackmusic.co.uk/tc1.html), which you agreed to on acceptance of this offer.
Please find attached and below re-confirmation and details of the gig(s), with Fiesta Latina, on:
23/08/2014
Let me know if you have any questions.
Thanks_Jo

From: AM
Subject: Re: Gig confirmation re: 23/08/2014
Date: 31 July 2014 at 11:13:02 BST
To: Red & Black Events
Reply-To: AM

Hi Jo,
I would like to confirm that I will not be doing this gig,
AM

From: Red & Black Events
To: AM 
Sent: Thursday, 31 July 2014, 9:15
Subject: Re: Gig confirmation re: 23/08/2014
Hi AM,
Thank you for notifying me that you intend to cancel / withdraw from the contracted engagement, with Fiesta Latina, on:
23/08/2014
A cancellation or withdrawal can only be authorised if agreed mutually in writing between the manager and the performer. On this occasion, I cannot authorise the cancellation.
Please see section 9 (offers and engagements) of the attached artist terms and conditions, also available on the artists section of the Red & Black Music website (www.redandblackmusic.co.uk/tc1.html), which you agreed to on acceptance of this offer.
Please find attached and below re-confirmation and details of the gig(s), with Fiesta Latina, on:
23/08/2014
Let me know if you have any questions.
Thanks_Jo

Fiesta Latina

From: AM
Subject: Fiesta Latina
Date: 30 July 2014 at 19:50:09 BST
To: Red & Black Events
Reply-To: AM

Hello Jo,
I am getting in touch to say that I don't want to do any of the Fiesta Latina gigs that I am booked in for. I am also not interested in any future Fiesta Latina work. I am quite busy at the moment, and feel that I have taken too much on, and the way it is set up with Fiesta Latina is feeling a bit stressful for me and like there is a lot of extra work to do apart from just doing the gigs. I understand that this puts you in the position of needing to find a replacement for me on these gigs, so I apologise for that.
I have included some feedback below to explain why I am feeling this way:
I find the way information is communicated a bit complicated and that there are a lot of emails and information flying about. Rather than having long lists of information it would be helpful if it was more concise and either just written in the email or just written in an attachment instead of being both and having the same information repeated in a different format. This style of communication used can feel quite impersonal. 
It would also be helpful if you explained the exact type of event (wedding, birthday party, product promotion) and exactly what the client is expecting from us (style of music, mood, upbeat/downbeat, background, etc).
Jo, it would have been helpful if you had introduced yourself and explained the Fiesta Latina project, your role and who you are. I knew that Fiesta Latina was something to do with Rory, but I didn't know if you were working for him as an assistant, or what, so initially that felt quite odd and a little confusing. (Rory did explain the situation at a gig we had together, but otherwise I would have had no idea).
The production role that you asked me to do feels like a lot of extra work, some of which I would expect the agent/manager to do (like contacting the venue beforehand to check that everything is going ahead as planned). Also planning the set and the music is actually quite a lot of work, and I don't really have all the resources to do that (eg I have to request the sheet music from Rory and check if it's in the right key etc) - not only that, but one of the problems I have with the role is that some of the musical structures are quite complex, and for me to be directing the other musicians on the day felt a bit overwhelming as it will be take me a fair bit of work to make sure that I know the songs and music well enough to do that confidently. I am completely capable of doing it, but I don't think I realised quite what I was signing up for, and it's more work than I wanted to take on with how things are for me at the moment time-wise.
I know that you did offer a fee for doing the production role for one of the gigs, which is good, as it takes time to do that stuff, so I feel people should be compensated for that time, so that's a positive.
So I hope that explains why I don't want to do the gigs and that the feedback might be useful to you.
AM

Production

From: Rory
Subject: Re: Production
Date: 13 July 2014 at 19:57:20 BST
To: AM
Cool, no worries.
Maybe we could check with Jo about arranging some sort of producers cut for future gigs where I’m not playing? (I’m assuming you are not getting one already as you said about the extra work you are not paid for)… I don’t normally get paid any more for my producing but I understand the extra work that comes with it, so it seems fair to me, especially if it will help make things more manageable in the long run.
Also, as far as I’m aware, I’m a regular for Fiesta Latina (to cover both north and south) & I think any situations where we are not on the same gig are an exception, i.e., I’m either doing Diáspora or she is sending out 2 bands on 1 date. Jo manages my gig diary / availability so she’ll know what’s coming up and whether or not I’d be available, so she’ll be able to factor these things in advance.
I understand your concern about not having worked with someone. Anyone who goes through R&B is based on recommendation, which means someone who we trust and like working with. I know everyone’s different so may not be much help right now. Jo asked for my recommendation because she already tried like 10 different pianists for the August gigs. I recommended ST because I’ve worked with him before and I think he is up to the job. But maybe you could have some say for future fixing if you preferred, although it might add more work / stress (in most cases, I either send her a list of players in order of preference, or let her decide based on their involvement).
Hope that helps anyway,
Cheers
Rory

On 11 Jul 2014, at 22:01, AM wrote:
Hi Rory,
Thanks. I just don't think I understood the extra work that would be involved. But it might just be a case of ironing out a few issues at the beginning and then it will be fine. 
So I'll just see how it goes for these first couple of gigs. Also If ST ends up being a regular pianist, then we will get used to working with each other and that will feel easier. It just feels a bit stressful when I haven't worked with someone before and I don't know what they're like musically/personally. Anyway I've got in touch to arrange a rehearsal with ST so we can have a go at some of the songs. That's a good place to start.
AM

From: Rory
To: AM
Sent: Monday, 7 July 2014, 18:49
Subject: Re: Production
Hi AM
Thanks for keeping me in the loop about all this. I understand and wouldn’t want you to feel under pressure. Unfortunately I no longer manage band bookings so you would have to liaise with Jo on any existing gigs you are on as presumably you have agreed on the financial terms with her. I only referred you for these gigs as I understood from the conversation we had on the last gig you were ok performing if I’m not there?
Cheers
Rory

On 7 Jul 2014, at 18:26, AM wrote:
Hi Rory,
To be honest, I'm thinking that I would rather not do these gigs. It's fine if you're doing it and I basically need to practice the songs and turn up, but it all feels a bit much and too complicated with the way it is arranged now. It feels like there is a lot of information flying around by email, and that I need to do a lot of extra work that I am not being paid for.
At the moment I am looking at streamlining my commitments as I feel that I have too much going on, and Fiesta Latina is one of things that I'm not sure about.
I imagine that you would be very stuck if I dropped out of the gigs, so I don't want to do that and let you down. It just feels like a lot of hassle and if you I could not do it, that would be quite good for me.
AM

From: Rory
To: AM
Sent: Monday, 7 July 2014, 17:57
Subject: Re: Production
Hey AM
No worries, thanks for catching up on these. Sounds good to me… Just let me know what you need and I’ll ping it across.
Cheers
Rory

On 7 Jul 2014, at 17:32, AM wrote:
Hi Rory,
I can't remember if I replied to this or not, but some charts/transpositions may be helpful. I'm just having a look through all the info and emails to see what I need to do to get organised for these gigs.
AM

From: Rory
To: AM
Cc: Jo
Sent: Wednesday, 11 June 2014, 22:33
Subject: Re: Production
Hey AM
Yeah, it is exactly that - basically what I’d usually do on a gig (not v much ha ha…), meet the venue / promoter on the day, check everyone is happy and sort get in / set up / sound check and running order / interval. I can send over any charts / transpositions if helpful.
Looks like Frodsham is all booked. I’m doing the Putney one that night so we can keep in touch via phone / text on the day.
Cheers
Rory

On 11 Jun 2014, at 11:19, AM wrote:
Hi Jo,
Yes, I can do that. I'm guessing you meant acting as artistic director? In which case, would that mean planning the set list, and leading the music?
Thanks,
AM

From: Red & Black Events
To: AM
Cc: Diáspora
Sent: Monday, 9 June 2014, 16:53
Subject: Production
Hi AM,
Thank you for confirming your availability, to perform with Fiesta Latina, on:
16/08/2014
23/08/2014
Please could you produce this engagement, if it is contracted, since you have performed previously with Fiesta Latina?
This means that you would act as artistic / on-the-day liaison to the venue and performers (I will provide relevant contact details + pass your contact details to the venue).
Thanks_Jo

Gig confirmation re: 23/08/2014

From: ST
Subject: Re: Gig confirmation re: 23/08/2014
Date: 20 June 2014 at 17:05:43 BST
To: Red & Black Events, AM, FM
Cc: Diáspora
Fine to me
Sent from my HTC

----- Reply message -----
From: "Red &amp; Black Events"
To: "AM", ST, FM
Cc: "Rory"
Subject: Gig confirmation re: 23/08/2014
Date: Fri, Jun 20, 2014 16:41
Hi,
Please find attached and below confirmation and details of the gig(s), with Fiesta Latina, on:
23/08/2014
Let me know if you have any questions.
Thanks_Jo

Fiesta Latina 23/08/2014 - amplification and possible rehearsal

From: AM
Subject: Fiesta Latina 23/08/2014 - amplification and possible rehearsal
Date: 7 July 2014 at 17:55:28 BST
To: Rory, "ST"
Cc: Red & Black Events
Reply-To: AM
Hi ST,
For the Fiesta Latina gigs will you be bringing your own amp, or would you like to go through my PA?
Also, would you be up for getting together to have a play through some songs? As we have never played together and some of the songs may be unknown to you, I feel like it would be a good idea.
I'm just having a look at songs for the gigs and will send over a suggested set-list, then you can let me know what you think.
Thanks,
AM

From: AM
Subject: Re: Please reserve re: 23/08/2014
Date: 7 July 2014 at 17:52:04 BST
To: "ST", FM, Red & Black Events
Cc: Diáspora
Reply-To: AM
Hi ST and FM,
I'm just catching up with emails. I can't remember if I have replied to this already or not. Rory has suggested that I bring my little PA system for us to go through at the gig. So that would be 2 speakers (each measuring about 1 foot x 1 foot x 2 feet), plus a microphone stand and music stand.
FM, I don't know if you need to be miked up or not. There are enough inputs on my PA, but I only have one mic and stand, so if you need one, you would have to bring your own.
I live in Whalley Range. My address is [address].
AM

From: Rory
Subject: Re: Please reserve re: 23/08/2014
Date: 16 June 2014 at 18:19:09 BST
To: AM
Cc: Red & Black Events
Hey AM
If not already organised, you mentioned about a little PA that you could all go through for the 16th. Would you be able to do the same for the 23rd? I’m guessing that this would to some extent depend on ST if he is driving down…
The other option would be if Serge is bringing his own amp for you to bring your own vocal amp and do it separately. Let me know.
Cheers
Rory

On 13 Jun 2014, at 18:36, AM wrote:
Hi Jo,
Who is providing the PA for this event on 23.08.14?
Thanks,
AM

From: Red & Black Events
Subject: Re: Please reserve re: 23/08/2014
Date: 13 June 2014 at 10:47:35 BST
To: ST
Hi ST,
Please could you let me know if the 3 of you will travel together in 1 vehicle?
Thanks_Jo

On 11 Jun 2014, at 23:31, ST wrote:
Yeah, I drive.what will you take to the gig? where do you live?
Sent from my HTC

----- Reply message -----
From: "Franklin"
To: "AM", "Red & Black Events", "ST"
Cc: "Diáspora"
Subject: Please reserve re: 23/08/2014
Date: Wed, Jun 11, 2014 23:00
Hi guys,
I haven't got a car! Does Serge drive? If he doesn't, I would propose to try renting a medium car for all with Alyss' s license if she's willing to drive... I'm in process of getting my driving license so if I get it by that time I would be more than happy to drive.
My first plan was going by train but the last one to get back to Manchester is at 10:30. ..
Let me know your opinions.
Best wishes,
Sent from Samsung Mobile

-------- Original message --------
From: AM
Date:11/06/2014 11:16 (GMT+00:00)
To: Red & Black Events, Serge, Franklin
Cc: Diáspora
Subject: Re: Please reserve re: 23/08/2014
Hi all,
My car is quite small (it's a Ford Ka), so I'm not sure that all the equipment plus 3 people would fit into it. Also I would rather not drive to Birmingham if possible, so if I could get a lift with one of the others that would be great for me.
How about ST and FM - would we all fit into either of your cars?
AM

From: Red & Black Events
To: AM; ST; FM
Cc: Diáspora
Sent: Monday, 9 June 2014, 12:39
Subject: Please reserve re: 23/08/2014

Hi,
Thank you for confirming your availability to perform with Fiesta Latina, on:
23/08/2014
Please could you let me know if it is possible to travel together in 1 vehicle? If not, I will request 2 vehicles.
Confirmed, Vocals, AM
Confirmed, Piano, ST
Confirmed, Cajon, FM
Thanks_Jo

Availability re: 23/08/2014

From: AM
Subject: Re: Availability re: 23/08/2014
Date: 23 May 2014 at 09:36:39 BST
To: Red & Black Events
Reply-To: AM
Got it pencilled in now. Thanks Jo,
AM

From: Red & Black Events
To: AM
Sent: Friday, 23 May 2014, 9:21
Subject: Re: Availability re: 23/08/2014
Hi AM,
Thank you for confirming your availability, to perform with Fiesta Latina, on:
23/08/2014
Please pencil it in for now and I will send details through once contracted.
Please notify me asap if your availability changes prior to receiving a gig confirmation.
Thanks_Jo

On 22 May 2014, at 18:45, AM wrote:
Hi Jo,
I'm available for that one,
AM

From: Red & Black Events
Sent: ‎22/‎05/‎2014 08:44
To: AM
Subject: Availability re: 23/08/2014
Hi AM,
I have a potential engagement for you, with Fiesta Latina, on:
23/08/2014
Details attached + below. Please could you let me know your availability?
Thanks_Jo

Possible gigs

From: AM
Subject: RE: Possible gigs
Date: 21 April 2014 at 18:03:01 BST
To: Rory
Hi Rory,
I'm well thanks. Yes I'd be up for some duo or trio gigs. Let me know when and where.
Hope all's good with you as well.
AM
​
From: Rory Duffy
Sent: ‎21/‎04/‎2014 11:06
To: AM
Subject: Possible gigs
Hey AM
How are you? Hope all is well. I’ve been offered some potential dates in July / August playing piano as a Latin duo or trio, most of them in London but some in other cities including Manchester.
I’m in the process of pulling together some promo and wanted to check whether you might be interested in singing for any gigs that I’m doing up north?
I thought it would be a nice opportunity for a Diáspora north reunion so I’ve asked you and JV :)
Cheers, hopefully bump into you again soon!
Rory