Red & Black Music
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  • Home
  • About
  • Acts
    • 529
    • Diáspora
    • Fiesta Latina
    • Nova Boss
    • Phasma
    • Rory
  • Blog
  • Jobs
    • Opportunities
  • Links
    • Diaspora Collective
    • Music Marketplace
    • Music Mall
    • SoundCloud
  • Policy
    • Developments
    • Incidents
    • Lapses
    • Strikes

Emails

30/11/2016

 
  • Blog
  • Quote
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Have you ever let yourself get talked into something? Have you ever let yourself be led astray by false prophets? Have you ever found yourself drawn into a situation, only to realise that the person didn't actually mean what they meant, and that you took things too literally? Did you misinterpret something that they mentioned? Did you misread vital signals in their facial expressions, articulation, tone of voice and/or body language? Don't worry and take heed: you are not the only one!

Now, let's take this one step further. Isn't it much more frustrating when you try to verify what someone said, only for them to falsify it? And because it's not written down, it's impossible to evidence such a breach of promise or commitment? And besides, the whole drama was done and dusted so quickly - quicker than you could process, or react to 'appropriately' - in an unwieldy explosion of noise; a messy, confusing torrent of emotional angst. As such, you ended up short-changing yourself, either by misrepresenting your moral standpoint in the heat of the moment, betraying your inclinations for the sake of appeasing the other person, or, worse, unintentionally upsetting or offending the other person - all because you were under social pressure to respond instantaneously? You've lost. They've won. They've yanked the words unceremoniously out of your mouth. They've robbed you of your dignity and credibility in one foul swoop. How could you let them win you over so easily? Again! We have an analogy which we love to use in this situation:

​It feels like the rug being pulled from underneath our feet.

​It's that throbbing, biting feeling in the back of your throat, that sickly churning sensation in your stomach that signals trouble. You're seeing red. Yet again, you've let yourself be taken for a fool, lured in by their attractive prospects, cheated, raped by words and manipulated by conversational discourse. Now you're back at 'square one' because you can't evidence or make sense of what happened (or didn't happen - because, in your hazy recollection, it's all a disjointed blur). You've entered into something you never wanted/meant to enter into. Familiar?

And you end up beating yourself up for letting that person in so easily. "No never again," you vouch; until your next business intermediary lures you to the phone, tempting you with their seductive yet empty utterances, tricking you into betraying yourself again through compromise and social appeasement, all for the ultimate "good" of being "personal" (another term for "taking advantage"). And you kid yourself into thinking that this form of negotiation is more honourable, or you're being 'controlling' because you're not letting others 'control' you. Get real!
​
Was there a mutual misunderstanding about what was said such that it's one person's word against another? How is it even possible to properly analyse and account for what went wrong, if it's mere words that vanish into thin air without a trace?
"People come in all sorts of shapes and forms. There are some, like me, who always strive to fulfil their promises. Others, however, like to talk the talk, but never walk the walk. People who ‘talk’ will (with their words) seductively lure you into a fresh garden of forbidden fruit and ensconce you in otherworldly desires, before rudely expelling you outwards and throughwidth via the snares of the Venus flytrap.

I have learned that it is important to take heed, and to be aware of these people, for they will chop and change like the current, always mockingly waving a flag and then withdrawing it. I know that, for one, my mother always stuck ‘royally’ to her word, even though her word was never quite the attractive option. But, at least she always showed a face that was true and honest, through and through.

Unlike those people who I endured last night, who blindly invest with words, left, right and centre, without due care or consideration for fulfilling those peach investments with actions. These proud people, I now realise, are perpetually marketing their false enterprises through their wares, advertising their assets, and fooling you into perceiving them as objects of desire, when really they are very normal, insignificant people. College taught me to be wary of these people, to not swallow what they are trying to sell, but to treat them with polite reverence. For, like the good Bible teaches me, this type of person is the snake that lures you into the garden, entices you with sweet forbidden fruit and tricks you into becoming self-conscious of your inner nakedness – when nakedness is not actually such a bad thing. Those who are perceived as ‘ignorant’, like myself, are more open-minded and willing to learn, because our minds are not cluttered up with academia and clever words of wisdom. Instead, we go quietly and dignifiedly about our business, collecting little lessons and gems of knowledge along the way; yet, even so, not making great drama of these, but cherishing them in our hearts for our own purposes, and only sharing these with other generous bodies whose minds are similarly open enough to listen." - Hayda Loral
  • Blog
  • Correspondence
<
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The Email Approach...

We've seen it occur on many occasions in Red & Black Music. Verbal communication confuses things: negotiations become coloured, distorted and tinted by the chemistry, emotions and feelings between the two people negotiating. Sure, it's lovely to talk, if it's regarding personal matters. Believe us, we love to talk and have a cosy chit chat conversation as much as the next person. Yay. But in practice, it's a lack of vision and foresight and it's inevitably going to lead to problems further down the line involving a misunderstanding regarding what was mentioned/discussed in a previous conversation. Boo.

Literal communications, on the other hand, clarify things in a much more transparent, traceable and archivable way. When it's regarding professional matters, business negotiations between two people who may or may not necessarily know each other: talk is an obstacle and an obstruction to decisive action. It prevents decisions being made that wouldn't be made otherwise. And the worst thing is: you can't prove it. After studying over 500 business men and women, journalist and author Napoleon Hill found that they shared a single quality: decisiveness.
"Keep your eyes and ears wide open — and your mouth closed — if you wish to acquire the habit of prompt decisions. Those who talk too much do little else. If you talk more than you listen, you not only deprive yourself of many opportunities to accumulate useful knowledge, but you also disclose your plans and purposes to people who will take great delight in defeating you, because they envy you." Napoleon Hill, 1937
Have a read of this article. By ensuring negotiations are made in a written form (via email), you're respectfully allowing yourself and the other person that necessary breathing space to properly read, internalise and address whatever the content of the message is, and prepare your/their response accordingly. If they can't engage with it, then it's the 'acid test' that shows up the other person for who they are, in their true colours.
​
  1. In July 2013, a lead vocalist withdrew from an engagement. Because his acceptance of the engagement was confirmed verbally and not in writing, the company were unable to evidence a breach of contract and enforce the contract, which resulted in a negative client situation.
  2. Henceforth, a policy was put in place that all communications must be made in writing.
  3. In June 2014, Jo Mantini was involved in a dispute with a client over her continued refusal to speak on the phone.

We've been told that the amount of emails was cause for confusion. In addition, people are using a wide variety of methods of contact (including social media platforms) which is inefficient and can lead to confusions over agreements. Emails are the preferred method of communication with Red & Black Music for ease of traceability, archiving and auditing.

We've seen it occur in the past that verbal agreements would be misinterpreted in part or entirely, and it is more difficult to ensure that they are adequately accounted for in our books for the purposes of evaluation and future development.

An example is a recent business negotiation. We've been handling all negotiations ourselves. A colleague fancies himself as our 'middle-man' and is confusing things somewhat by purporting to be 'on our side' meanwhile relaying everything we say verbally to him back to the promoters, which we're not sure is conducive. We may want to be careful what we tell him for the time being. He may 'transform' what we tell him into slightly different nuances to the promoters. Keeping conversations on email allows everyone to track back properly.

We needed a get-out clause to justify not phoning. It needed to articulate any/all of the below elements and cover/resolve a wide range of situations/topics (we appreciated not all of the below elements would apply to every scenario!).
  • Logically, it’s impossible to prove/disprove if a phone call has happened or not. Therefore, by extension, it’s impossible to verify/falsify information made in a verbal conversation if it’s one person’s word against another’s.
  • The need to write things down and communicate in a written form in order to evidence people’s promises/commitments extends to feeling anxious on the phone as it is difficult to read people’s emotions well or their expectations in this setting. We prefer to go away and “read and analyse” something so as to not have to respond instantly and risk getting things wrong.
  • Information relayed verbally is less accurate, likely to be lost in transit and/or appropriated to the situation at the cost of precision, which can lead to misunderstandings, mis-managed expectations and potential problems further down the line - especially if the artist feels ‘socially’ obliged or coerced into agreements before checking the small print/T&C.
  • In this way, fluid verbal discourse opens the door to people taking advantage of one another. It pressurises people to react instantly, and things might be taken out of context or expressed in a nuance that causes misunderstanding or even offence.
  • We have opted for this policy in the best interests of clients/suppliers to ensure all of our contractual requirements and agreements are clearly delineated black and white (or red and black, so to speak!) outlined in a way that there can be no doubt, understood and met including evidencing client/artist promises/commitments if they cancel, which ultimately affects all parties involved.
  • We have opted for this ‘read-and-analyse’ approach in favour of taking/making less bookings and delivering a more thorough and reliable service, because it allows us to fully/comprehensively account for what was requested/agreed previously and respond appropriately.
  • The client/artist may transform what is said into slightly different nuances creating a ‘Chinese whispers’ effect. Keeping business conversations on email/post is imperative so everyone can track back properly, and all agreements are easily traceable.
  • If the agent insists on phone calls, then they can make them on our behalf acting as our ‘agent’: after all, that’s THEIR booking policy, NOT ours — ultimately it’s THEIR booking policy that justifies THEIR commission.
  • I understand the need to be personal, and this will happen in due course. However, if you can either address my points in writing or communicate your questions/answers in writing, that would be preferable, just because we value your custom enough that the substance of our discussion isn’t coloured, distorted or tinted by social obligation. Let’s address the business first in writing and we can all have a jolly together afterwards :-)
  • I hope you understand and are not offended, we thank you for your patience and compliance, here’s a unicorn (or a small, cherry-topped cake, depending on your preference), lots of love etc. Hearts and flowers. x x x​

The result:

Hello Sir/Madam,

Please note that it is company policy to conduct all communications in written format, via email. This is to ensure that all agreements and arrangements can be traced back and that all roles and responsibilities are clear and known to all parties.

We make sure we are constantly available via this medium so no delays will occur.

Many thanks for your understanding,
Best Regards,
Claire Maillot
How not to bomb your offer
Tell them:
“Hi recruiter, I hope your day is treating you well!
Re: your previous e-mail, I’d prefer to discuss the details of the offer over e-mail. I sometimes get nervous during important phone calls, so discussing the offer over e-mail helps me to keep a clear head and communicate more clearly. I hope this is okay with you. :)”
From: Claire
Subject: Re: Testimonial - 30/08/2014 - Diáspora
Date: 11 July 2016 at 10:00:00 BST
To: Emma
Cc: Arthur, Jo

Hi Emma,
It's been a bit chaotic this month, I do apologise for the delay in sending you a reply.
I have looked into this as comprehensively as possible. I can see that my predecessor Jo [Cc’d], who I have contacted, sent you the correct information in a timely manner but that there was some frustration over the lack of phone contact. While I do appreciate that this is more intimate and personal, I agree with Jo that information relayed verbally is less accurate, likely to be lost in transit and/or appropriated to the situation at the cost of precision, which can lead to misunderstandings and potential problems further down the line. We have also experienced a surge of interest in our productions and due to the time/resources restrictions, it is not always possible to reach the phone before the point of contract, especially when many inconclusive enquiries we won’t hear anything about. This is why we prefer to initially communicate with our clients in writing.
I understand that this might potentially hinder the team in future, but the company has opted for this policy in favour of taking less bookings and delivering a more thorough and reliable service. Please let me highlight that this is in the best interests of the client, because it allows us to fully account for what was requested/agreed previously and respond appropriately.
I’m sorry to hear that this has tarnished your opinion of the band. Nevertheless, I’m happy to hear that you were satisfied with the end-result and I do hope that this experience doesn’t deter you from working with bands/musicians in the future. I do also appreciate you taking the time to provide us with this feedback, which is much appreciated and valued.
In the spirit of redemption, I would like to offer you 2 complimentary tickets to see Diáspora + Fiesta Latina at The Jazz Café on 31st July. I have included you in an e-mail shot with details. Please let me know if you would like tickets.
Best Regards,
Claire Maillot

On 20 Jun 2016, at 09:44, Emma wrote:
Hi Claire,
Arthur and I have not responded to your repeated requests for a testimonial.
The band itself did really well on the night. However the stress caused by the process of booking and confirming the band and getting any information out of anyone was probably one of the most stressful parts of organising the wedding. It seemed impossible to actually speak to anyone to have a chat about the band. It was horrific. It’s a shame because it is the management of the booking which lets down the band.
Regards
Emma

From: Claire Maillot
Sent: 20 June 2016 10:00
To: Emma
Cc: Arthur
Subject: Re: Testimonial - 30/08/2014 - Diáspora
 
Hello Emma,
I hope this message finds you in good health.
I'm following up on my previous message regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking of Diáspora on 30/08/2014.
Once again, let me highlight that we are not looking for anything substantial; just a quick comment on the performance, the professionalism and how you felt it contributed to your wedding. We do not need to use your full name if you have any concerns over privacy. We'd really benefit from the feedback.
Please would you be able to let me know if this is at all possible?
On behalf of Diáspora, thank you again for the opportunity and hope all was well.
Hope to hear from you soon,
Best Regards,
Claire Maillot

On 31 May 2016, at 12:02, Claire Maillot wrote:
Hello Emma,
Thank you for inviting Diáspora to perform at your wedding on 30/08/2014.
I hope you enjoyed the performance, and that all on-the-day arrangements went smoothly and satisfied your requirements.
I would like to ask whether you could write a short testimonial for Diáspora, based on your experience of working with us.
We are not looking for anything too substantial; just a couple of lines commenting on the energy, style, performance and professionalism, and how you felt the band/set made an impact on your wedding. This feedback would be very much appreciated. Please let me know if you prefer me not use your full name for privacy purposes.
Meanwhile, and on behalf of Diáspora, I would like to thank you for the opportunity, and I send you our best wishes.
Hope to hear from you soon,
Best Regards,
Claire Maillot

On 29 Apr 2016, at 14:00, Claire Maillot wrote:
 
Hello Emma,
My name is Claire Maillot.
Thank you for inviting Diáspora to perform at your wedding on 30/08/2014.
I hope you enjoyed the performance, and that all on-the-day arrangements went smoothly and satisfied your requirements.
I would like to ask whether you could write a short testimonial for Diáspora, based on your experience of working with us.
We are not looking for anything too substantial; just a couple of lines commenting on the energy, style, performance and professionalism, and how you felt the band/set made an impact on your wedding. This feedback would be very much appreciated. Please let me know if you prefer me not use your full name for privacy purposes.
Meanwhile, and on behalf of Diáspora, I would like to thank you for the opportunity, and I send you our best wishes.
Hope to hear from you soon,
Best Regards,
Claire Maillot

On 7 Mar 2016, at 10:00, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking of Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 22 Feb 2016, at 12:00, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 3 Feb 2016, at 10:00, Jo Mantini wrote:
Hi Emma,
I hope you enjoyed your Christmas. Happy New Year.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 14 Dec 2015, at 13:00, Jo Mantini wrote:
Hi Emma,
I hope you are well, looking forward to Christmas?
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our congratulations and best wishes for Christmas and the New Year 2016.
I look forward to hearing from you soon.
Thanks_Jo
 
On 30 Nov 2015, at 13:00, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 9 Nov 2015, at 11:00, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes and congratulations.
I look forward to hearing from you soon.
Thanks_Jo

On 12 Oct 2015, at 10:00, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo
 
On 22 Sep 2015, at 09:09, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo
 
On 1 Sep 2015, at 13:31, Jo Mantini wrote:
 
Hi Emma,
I hope you enjoyed your bank holiday weekend.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo
 
On 12 Aug 2015, at 16:41, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo
 
On 14 Jul 2015, at 12:56, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 24 Jun 2015, at 15:10, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo
 
On 15 Jun 2015, at 10:43, Jo Mantini wrote:
Hi Emma,
I hope you are well.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 26 May 2015, at 09:27, Jo Mantini wrote:
Hi Emma,
I hope you enjoyed your bank holiday weekend.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 5 May 2015, at 13:00, Jo Mantini wrote:
Hi Emma,
I hope you enjoyed your bank holiday weekend.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo
 
On 7 Apr 2015, at 15:52, Jo Mantini wrote:
Hi Emma,
I hope you enjoyed your Easter.
I'm following up on my previous messages regarding a possible testimonial. As discussed, I would really appreciate it if you were able to provide us with a testimonial for your booking with Diáspora on 30/08/2014.
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism would be warmly received and much appreciated. If you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to provide a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, on behalf of Diáspora, I would like to again thank you for the opportunity, and I send you our best wishes.
I look forward to hearing from you soon.
Thanks_Jo

On 9 Mar 2015, at 11:26, Jo Mantini wrote:
Dear Emma & Arthur,
I hope you are well.
I'm following up on my previous messages re: possible testimonial. As discussed, I would really appreciate it if you were able to provide a testimonial on your booking with Diáspora on:
30/08/2014
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism of the artist, as you see appropriate, and, if you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible? If you prefer not to leave a testimonial, it is not a problem, as we appreciate feedback in all forms.
Meanwhile, I would like to send again my best wishes for future, and I look forward to hearing from you soon.
Thanks_Jo

On 9 Feb 2015, at 11:12, Jo Mantini wrote:
Dear Emma & Arthur,
I hope you are well.
I'm following up on my previous message re: possible feedback / testimonial. As discussed, I would really appreciate it if you were able to provide feedback / testimonial on your booking with Diáspora on:
30/08/2014
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism of the artist, as you see appropriate, and, if you prefer, I need not use your full name for privacy purposes.
Please would you be able to let me know if it is possible?
Meanwhile, I would like to send again my best wishes for future, and I look forward to hearing from you soon.
Thanks_Jo

On 6 Jan 2015, at 15:03, Jo Mantini wrote:
 
Dear Emma & Arthur,
Happy new year. I hope you are well.
Thank you for inviting Diáspora to perform at your event on: 
30/08/2014
I hope that you enjoyed the performance, and that the on-the-day arrangements were smooth and satisfactory to your requirements.
Please could I ask for your help? I'm writing to ask whether you would be kind enough to write a short testimonial for Diáspora, which we can use to promote the artist. We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism of the artist, as you see appropriate.
This would be warmly received. If you prefer, I need not use your full name for privacy purposes.
Thanks_Jo
​From: Rory Duffy
Subject: Bit of a favour...
Date: 16 September 2014 at 18:41:31 BST
To: Emma, Arthur
Dear Emma and Arthur
Many congratulations to you again, and I hope you enjoyed the rest of your night. Did you have a nice time in Morocco?
I wasn’t sure when you would be returning so apologies if you are not already back, but I wanted to get in touch and ask for a small favour - nothing major or urgent. When would be the best time to speak with you?
Thanks
Rory
From: Jo Mantini
Subject: Re: 30th August in E.Sussex
Date: 6 June 2014 at 14:11:14 BST
To: Emma
Cc: Arthur

Hi Emma,
Thank you for your payment, which has been successfully received, for Diáspora on:
30/08/2014
See attached receipt. I have attached a copy of the signed electronic contract, if it is helpful. I look forward to receiving the paperwork via post next week.
I apologise for any inconvenience. I can confirm that the booking is now contracted, and I have confirmed the booking with the producer(s) / performer(s). This booking is viewable via our live online calendar at www.redandblackmusic.co.uk/clients.html and on our gig diary distributed every Monday.
Thanks_Jo

On 6 Jun 2014, at 13:01, Emma wrote:
Jo,
The deposit has been made and somehow signed and returned to you. So I take it we are square and the booking confirmed? 
Both Arthur and I are rather baffled and insulted by your continued refusal to speak to us on the phone.
Regards
Emma

On 6 Jun 2014, at 12:19, Jo Mantini wrote:
Hi Arthur,
Thank you for your voice message. I hope you are well.
Please find attached / forwarded invoice for the deposit.
I have attached contracts, either of which can be signed. I have sent electronic versions via www.signable.co.uk for both. If you prefer, I’m happy for you to sign electronically today via website to secure the date, and for you to return the paperwork via post next week.
Thanks_Jo
From: Emma
Subject: RE: 30th August in E.Sussex
Date: 30 May 2014 at 07:00:21 BST
To: 'Jo Mantini'

Jo,
Please confirm the price for the following:
1)      Saxophonist as background music for reception – starting at 5.30 until 8.
2)      Set up and sound test 4pm – 5.30pm for full set
3)      Please confirm best combination – there was discussion of 2 voices instead of something else – but I wanted to talk to you but it seems you are not available to speak
4)      Set one   45 mins – 9.30-10.15
5)      Set two 45 mins 10.45 to 11.30
6)      Set three 45 mins 12.00 to 12.45
7)      Please confirm cost of accommodation required for the night – howmany rooms @ what price.
I would greatly like to book this – but its  not easy if I am not allowed to speak to you.
Many thanks
Emma
From: Emma
Subject: Re: 30th August in E.Sussex
Date: 28 May 2014 at 11:48:54 BST
To: Jo Mantini
Reply-To: Emma
Thank you for your email - can we please schedule a conversation tomorrow - can I call you at 9am?
Many thanks
Emma
From: Emma
Subject: Re: 30th August in E.Sussex
Date: 22 May 2014 at 06:53:01 BST
To: Rory Duffy
Reply-To: Emma

Hi Rory,
Would it be possible to arrange a time to speak to you. I would like to discuss the set up timing - I would rather we didn't have it going on in the middle of the wedding breakfast. Also the accommodation side of things. will you be using the travel lodge - how many rooms etc? Also would it be feasible to help us with some background music during the drinks reception - perhaps just the saxophonist?
It would be far more time effective to actually speak to someone about this rather than the endless back and forth emailing.
Many thanks
Emma

-----Original Message-----
From: Rory Duffy
Date: Wed, 21 May 2014 20:33:47 
To: Emma
Subject: Re: 30th August in E.Sussex

Hi Emma
Not sure how far you got on with this? Jo does manage 20 + enquiries per week and tends to work more online so probably easiest if you email her your questions / thoughts then she can get back to you more quickly.
I know she has requested everyone to hold the date so hopefully you can work something out.
Cheers
Rory

On 21 May 2014, at 08:21, Emma wrote:
The set up time and accommodation needs to be discussed before I agree to this – I will try yet again to call you.
I have asked you several times for a convenient time to call you and you just send an email with a contract – its incredibly frustrating.
Regards
Emma
From: Emma
Subject: Re: 30th August in E.Sussex
Date: 19 May 2014 at 11:15:49 BST
To: Jo Manti <[email protected]>
Reply-To: Emma
Please send appropriate number and time to call as requested.
Emma

-----Original Message-----​
​From: Jo Mantini
Sent: 19 May 2014 13:03
To: Emma
Cc: Arthur
Subject: Re: 30th August in E.Sussex
Hi Emma,
Thank you for getting in contact. I hope you are well.
I have attached a sample contract for Diáspora on:
30/08/2014
Please have a look through and check that you are happy with all of the details.
I have put provisional event venue address / postcode_
[address]
Please could you confirm if it is correct?
I have put provisional timings_
19:30 - arrive, setup, soundcheck
21:30 - set 1
22:30 - interval
23:30 - set 2
00:30 - finish
Please could you confirm if it is correct?
Accommodation would be required if it is finishing beyond 23:00.
Let me know if you require any other amendments as we can adjust accordingly.
Thanks_Jo

On 19 May 2014, at 10:17, Emma wrote:
Jo – could you send me an appropriate number on which to call you and discuss the below.
Thanks
Emma
 
From: Jo Mantini
Sent: 19 May 2014 11:36
To: Emma
Cc: Arthur
Subject: Re: 30th August in E.Sussex
Hi Emma,
No problem, thank you for letting me know.
I look forward to hearing from you soon.
Thanks_Jo

On 18 May 2014, at 10:58, Emma wrote:
Hi Jo,
We'll be in touch tomorrow to finalise everything. Please hold the reservation.
Many thanks
Emma

-----Original Message-----
From: Jo Mantini
Date: Fri, 2 May 2014 09:39:14 
To: Arthur
Cc: Emma
Subject: Re: 30th August in E.Sussex
Hi Arthur,
No problem, thank you for letting me know. Looking at your points,
-request is for 7-piece:
1xvocal (female)
1xpiano (not yet confirmed available for our date)
1xbase
1xsax
1xcongas
1xtrumpet (not yet confirmed available for our date)
1xtbc and advised by you or Rory (possibly 2nd vocal [male] or 2nd percussion
Here is an update on availability,
Confirmed, Vocals, RQ
TBC, Vocals, AP
Confirmed, Bass, WM
Confirmed, Kit / Timbales, DS
Confirmed, Congas, HH
Confirmed, Alto sax, flute, RD
TBC, Piano, TBC
I can confirm that piano will be included in the 7-piece. The 7th member (male vocals) may be substituted by either trumpet or 3rd percussionist, depending on your requirements.
-subsistence will be provided
Thanks, I can confirm that there are 2 vegetarians. I will send a rider (list of dietary requirements) nearer to the time.
-setup timings to be discussed in more detail.
Please could you let me know your requirements? Generally, we require 2 hours before the performance start time to allow for arrival, setup and soundcheck. If you require an earlier arrival time, a proportionate percentage of the performance fee is added to the quote.
i.e., if the performance start time is 21:30; arrival, setup and soundcheck time is 19:30.
7-piece:
Fee:
£880.00 (Diáspora commercial zone 2 / 07-piece)
=
18:30 arrive = +10% = £880.00 * 1.1 = £0,968.00
17:30 arrive = +20% = £880.00 * 1.2 = £1,056.00
16:30 arrive = +30% = £880.00 * 1.3 = £1,144.00
etc.
-approximate start time of sets will be 2130 & we aim to have the music stop around midnight, 0030 or possibly 0045. All this will be discussed over the weekend, as Emma has just returned from a very busy/intense business trip.
-please look in the Tunbridge Wells and Uckfield areas for your accommodation. There is a Travelodge in TW, for information. Let us please diacuss this further.
No problem, accommodation would be required if it is finishing beyond 23:00.
Travelodge Tunbridge Wells has rooms for £57.00, per room, per night
* 3 required for the 7-piece = £171.00
Looking at the above requirements, I would suggest the following schedule:
19:30 - arrive, setup, soundcheck
21:30 - 120 minutes maximum, divided into sets
either
21:30 - set 1
22:30 - interval
23:30 - set 2
or
21:30 - set 1
22:15 - interval
22:45 - set 2
23:30 - interval
23:45 - set 3
and
00:30 - finish
I trust that all the above gives you a clearer understanding of our thoughts. Please ensure that you contact me on the phone and also confirm that you will keep our booking 'live' and we will not loose our slot! I suspect that you will have enough information by the end of Friday to issue a bespoke contract for us, at which time we will arrange for the appropriate deposit to be sent.
I can confirm that the enquiry is still live on our system. I have extended the reservation period for a further 14 days, until 17:00, 16/05/2014, or until we sign a contract and receive a deposit.
Thanks_Jo

On 2 May 2014, at 02:11, Arthur wrote:
Hi Jo,
Thank you but I really need you to connect with me on the phone!
I will answer as many of your questiins as I can in brief below, with the expectation that we will connect on Friday to verbally get as many of the points for contract issuance arranged.
-request is for 7-piece:
1xvocal (female)
1xpiano (not yet confirmed available for our date)
1xbase
1xsax
1xcongas
1xtrumpet (not yet confirmed available for our date)
1xtbc and advised by you or Rory (possibly 2nd vocal [male] or 2nd percussion
-subsistence will be provided
-setup timings to be discussed in more detail.
-approximate start time of sets will be 2130 & we aim to have the music stop around midnight, 0030 or possibly 0045. All this will be discussed over the weekend, as Emma has just returned from a very busy/intense business trip.
-please look in the Tunbridge Wells and Uckfield areas for your accommodation. There is a Travelodge in TW, for information. Let us please diacuss this further.
I trust that all the above gives you a clearer understanding of our thoughts. Please ensure that you contact me on the phone and also confirm that you will keep our booking 'live' and we will not loose our slot! I suspect that you will have enough information by the end of Friday to issue a bespoke contract for us, at which time we will arrange for the appropriate deposit to be sent.
A reminder of my number: [number], thank you.
Best regards, 
Arthur
From: Jo Mantini
Subject: Re: 30th August
Date: 1 May 2014 at 10:15:58 BST
To: Arthur
Cc: Emma
Hi Arthur,
Thank you for your voicemails. I hope you are well.
I have confirmations from the following performer(s):
Confirmed, Vocals, RQ
TBC, Vocals, AP
Confirmed, Bass, WM
Confirmed, Congas, HH
Confirmed, Alto sax, flute, RD
I’m chasing confirmations from the remaining performer(s).
Please could you let me know, if possible, the variation / lineup?
Diáspora comes as anything between 5 - 11 piece.
If you are unsure, it is not a problem, as we can make an initial booking for one of the smaller variations, and upsize later, if you prefer. See below quote(s).
Please could you let me know, if possible, whether subsistence (food & drink) is provided?
Diáspora requires 1 hot meal + non-alcoholic drinks per performer.
Please could you let me know, if available, an approximate indication of arrival / setup / sound check times?
Diáspora requires 2 hours before the contracted performance start time to allow for arrival, setup and soundcheck (if applicable). If an earlier arrival / setup / sound check time is required, a proportionate percentage of the performance fee is added to the quote.
Please could you let me know, if available, an approximate estimation of finish / departure times?
Diáspora does not require accommodation as long as the performance time does not exceed 23:00.
Please could you let me know, if available, an approximate idea of performance / set times?
Diáspora is priced per 1 time allocation of 120 minutes (2.00 hours) maximum divided into sets (2 x 60, 3 x 45, 4 x 30) with breaks of minimum 30 minutes between each set. If the contracted performance time exceeds this, a proportionate percentage of the performance fee is added to the quote.
We require a contract + deposit of 10% payable via BACS (online) to secure the booking.
Thanks_Jo
From: Arthur
Subject: Re: 30th August
Date: 24 April 2014 at 23:55:06 BST
To: Jo Mantini
Cc: Diáspora Music, Emma
Reply-To: Arthur

Hi Jo,
Please ensure you call me tomorrow, Friday 25th April to discuss and firm up the booking for Diáspora on 30th August, in East Sussex, thank you.
My number is: [number]
Best regards,
Arthur
From: Arthur
Subject: Re: 30th August
Date: 16 April 2014 at 15:20:38 BST
To: Jo Mantini
Reply-To: Arthur

Dear Jo,
Initially, thank you for your Email. YES we are still interested and PLEASE retain the booking for 30th August. I would like to have a contact number for you to ask some questions before final commitment.
Please either call me (number below) or send me your number (I have searched the websites without finding it!) with the best time for me to ring, thank you.
Best regards,
Arthur

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