Jason @ Book Live

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We gather that there was some sort of client issue which was never substantiated. The agent asserts that the "entertainment business is about making people happy and being approachable, generous and flexible". Despite Jo's honesty in relaying information to the agent, and her valiant efforts at attempting to resolve the issue, can it be said that the agent's response is approachable, generous and flexible?

The agent is trying to be 'polite' by not responding. This, alone, pinpoints exactly the underlying issue in today's 'entertainment business': withholding of information and an unwillingness to COMMUNICATE.

​​The lack of communication fosters a vicious fear cycle whereby people cannot be honest with one another due to their insecurities.
​
Read, compare and contrast the following 2 statements from Jason @ Book Live.

From: Book Live
Subject: Re: Payment
Date: 17 September 2012 at 07:52:45 BST
To: Rory
Reply-To: Book Live
I like the way you deal with clients.

On 10 Sep 2014, at 19:07, Jason @ Book Live wrote:
We're not comfortable with the way you currently work.

In November 2015, this agent, Jason, unexpectedly announced that he wished to withdraw his representation from the band. Upon being requested feedback for the withdrawal, Jason cited an event that the band performed for his company in May 2014:

​"The client was extremely disappointed with the band. His words were that the musicians who turned up on the day were unhelpful, not very good and nothing like the music that was advertised. We found it difficult dealing with you - you would send a quote and then advise you needed a few days to confirm if you had the musicians. It appears you use a network of musicians which can lead to difficulties - as proved by the previous feedback. We weren't sure who we were booking either. This makes representing your bands frustrating."

Jo Mantini highlighted that this feedback correlated neither with the positive verbal feedback received from the client in May 2014, nor the lukewarm feedback received from the client in September 2014:

​I thought their music was average and their attitude was less than helpful.
Take me off your mailing list and cease contacting me or any of my colleagues immediately.

Therefore, it was difficult to establish the exact nature of the issue. Upon suggesting some possible resolutions and implementations, the agent responded saying he wasn't interested, citing his experience of Red & Black Music as a completely impersonal one, non-user friendly [spelling corrected]:

"I appreciate you are focussing on a remedy for this but it is not really of interest to us. Our experience of R&B music has been a completely impersonal one, non user-friendly and the below proves this further. The Entertainment business is about making people happy and being approachable, generous and flexible. As you know, we run an agency, too. If we get it wrong we say sorry to the client. We haven't the time to assist you with your 'implementations'. My suggestion would be to try and be a bit more people friendly."

Nevertheless, Jo Mantini took these lessons into account and implemented them in the 2016 Management Review. However, the exact nature of the client's complaint was neither clarified nor substantiated by concrete evidence. As such, their complaint remained as an unresolved query and an example of an unsubstantiated critique.

The band was fired from this agency because they'd been honest and up front enough to give a 'heads up' to the agent. Jason took advantage of this trust. Many agents require us to keep them informed of any issues/problems (Read More: Artist Review). This experience completely destroys our trust in sharing client critique with agents, whether it's substantiated or not (not substantiated, in this case). In future, any similar client critique will be resolved directly between the label and the client, regardless of the agent. In this way we can ensure situations are resolved more thoroughly in a way that doesn't affect our reputation, which we take very seriously. To this date, the label has been unable to establish the nature of the client's criticism on the grounds that the band received positive appraisal from the client on the event date. As such, the client critique has never been substantiated via concrete proof, other than through the allegations of the agent (which lack credibility).

Read More...
Artist Review
Gig confirmation re: 08/09/2012 - ZF's departure
​Here, Jason critiques the exact measures that were put in place following a negative client situation occurring on his previous booking (withdrawal of the lead vocalist).
​Unresolved Queries (2) Reviews

Event Diary 16/11/2015

From: Jo Mantini
Subject: Re: Event Diary 16/11/2015
Date: 4 December 2015 at 09:00:00 GMT
To: "Jason @ Book Live"

Hi Jason,
I hope you enjoyed your week.
Thank you for your valued feedback, which is much appreciated.
I’m taking your feedback under consideration for our 2016 Annual Management Review in January.
I’m pleased to hear that you take account of what went wrong when you say sorry to the client.
I appreciate your assistance, and your feedback is extremely valued.
Meanwhile, I would like to thank you for working with us, and I look forward to working with you again in future.
I would like to thank you for the opportunity, and I send you our best wishes for the future.
Thanks_Jo

On 1 Dec 2015, at 09:56, Jason @ Book Live wrote:
Jo
I appreciate you are focussing on a remedy for this but it is not really of interest to us. Our experience of R&B music has been a completely impersonal one, non user-friendly and the below proves this further. The Entertainment business is about making people happy and being approachable, generous and flexible. As you know, we run an agency, too. If we get it wrong we say sorry to the client. We haven't the time to assist you with your 'implementations'. My suggestion would be to try and be a bit more people friendly.
We wish you the best with your business but please don't feel the need to keep writing to me.
Jason

----- Original Message ----- 
From: Jo Mantini
To: Jason @ Book Live
Sent: Tuesday, December 01, 2015 9:00 AM
Subject: Re: Event Diary 16/11/2015

Hi Jason,
Thank you for your valued feedback, which is much appreciated.
Please find appended below our original conversation re: 20/05/2014 - Dance Culture

On 12/09/2014, I requested if it is possible for you to:
1. Explain why / how the way we work undermines the work that you do.
2. List any other item(s) you believe to be disadvantageous to our service, with the intent to address each item individually and propose way(s) in which we can improve / resolve them.

However, I did not receive a response from you.
Therefore, I assumed that there were no other item(s) disadvantageous to our service and nothing we needed to improve / resolve.
Nevertheless, I took under consideration yours and the client’s feedback. Following our 2015 Annual Management Review, I implemented the following:

1. Check to establish at the point of representation per agent the following quotation preference:
Either a) stipulate cost and final availability separately.
Or b) stipulate cost on final availability.

2. Membership certificates contractually obliging musicians to keep management updated on availability at all times, prior to enquiries / quotations.

Re: 20/05/2014 - Dance Culture

Please note: our producer (Rory Duffy) reported a positive appraisal from the client (Guy Swindell) on the date of the engagement (20/05/2014).

However, on 10/09/2014, the client feedback was as follows:
I thought their music was average and their attitude was less than helpful.
Take me off your mailing list and cease contacting me or any of my colleagues immediately.

I was not aware of any client feedback as follows:
The client was extremely disappointed with the band. His words were that the musicians who turned up on the day were unhelpful, not very good and nothing like the music that was advertised.

​Due to the inconsistency in the information received from various sources, please would it be possible to relay any client feedback not previously relayed so I can fully understand the nature of the issue and take action where required?
We take client feedback extremely seriously. We consistently strive to respond to the needs and requirements of clients (agents / promoters), and there are ways in which we can adapt our systems to improve our service to    you. I’m grateful that you are able to communicate these issues to us, and I appreciate your assistance going forwards in streamlining the way we work.
Please find below 3 proposed solutions which will be implemented in our 2016 Annual Management Review in January.
Please let me know if there are any other item(s) you believe to be disadvantageous to our service in addition to those mentioned.
I appreciate your assistance, and your feedback is extremely valued.
I look forward to hearing from you soon.
Thanks_Jo

- - -

ANNUAL MANAGEMENT REVIEW

1. Ensure that all productions are fully certified.
This means:
a. All musicians are contractually obliged to keep management updated on availability at all times.
b. Therefore, management can quote more accurately to the agent at the point of enquiry.

2. Introduce 2 levels of availability stipulation, with the option to defer cost stipulation to the 2nd level of availability stipulation.
a. Provisional: based on the information submitted by musicians prior to enquiries / quotations.
b. Final: based on the information submitted by musicians subsequent to enquiries / quotations.
This means:
a. Quoting cost on provisional availability means that the quotation is more quick, but potentially less accurate depending on the accuracy of the information submitted by musicians prior to enquiries / quotations.
b. Quoting cost on final availability means that the quotation is more accurate, but potentially less quick depending on the speed at which musicians respond to offers.
c. Both procedures have advantages and disadvantages.
d. However, we can check final availability before stipulating cost (if required).

3. Implement a bespoke, customisable quoting procedure that can be adapted to the varying requirements of agents.
This means:
a. The information submitted to the agent in a quotation is bespoke to the requirements of the agent, which vary according to the agent and representation.
b. The information preferences set per agent is retained and carried forward for future enquiries, with the option to customise later on (if required).

On 30 Nov 2015, at 12:13, Jason @ Book Live wrote:
Jo
I was trying to be polite by not answering. You did an event for us in May 2014. The client was extremely disappointed with the band. His words were that the musicians who turned up on the day were unhelpful, not very good and nothing like the music that was advertised. We found it difficult dealing with you - you would send a quote and then advise you needed a few days to confirm if you had the musicians. It appears you use a network of musicians which can lead to difficulties - as proved by the previous feedback. We weren't sure who we were booking either. This makes representing your bands frustrating.
Hope this helps
J

----- Original Message ----- 
From: Jo Mantini
To: Jason @ Book Live
Sent: Monday, November 30, 2015 12:00 PM
Subject: Re: Event Diary 16/11/2015

Hi Jason,
I hope you enjoyed your weekend.
Thank you for letting me know that you intend to terminate your representation for Dance Culture.
If you have a spare moment, please would it be possible to ask if you have any feedback for the representation, as it is useful for us to have this for evaluation and future development?
I look forward to hearing from you soon.
Thanks_Jo

On 23 Nov 2015, at 12:00, Jo Mantini wrote:
Hi Jason,
I hope you enjoyed your weekend.
I look forward to hearing from you soon.
Thanks_Jo

On 16 Nov 2015, at 12:39, Jo Mantini wrote:
Hi Jason,
Thank you for getting in contact. I hope you are well.
Certainly, no problem.
I have unsubscribed you from the event diary.
Please do let me know if you would like to re-subscribe at any point.
Thank you for letting me know that you intend to terminate your representation for Dance Culture.
I have updated our records accordingly and removed your logo from our website.
If you have a spare moment, please would it be possible to ask if you have any feedback for the representation, as it is useful for us to have this for evaluation and future development?
Please also rest assured that you are welcome to represent again if you are interested in future, and I will keep you updated with any new multimedia as and when it develops.
I look forward to hearing from you soon.
Thanks_Jo

On 16 Nov 2015, at 12:11, Jason @ Book Live wrote:
Please remove us from your diary list as we no longer represent the band
Thanks

----- Original Message ----- 
From: Jo Mantini
Cc: [email protected]
Sent: Monday, November 16, 2015 12:00 PM
Subject: Event Diary 16/11/2015
Good afternoon,
Please find attached and below our current event diary.
Thanks_Jo

- - -

17/10/2015 - Completed - Not Available
23/10/2015 - Completed - Diáspora Album Recording (Percussion)
25/10/2015 - Completed - Soul Recording (Vocals)
02/11/2015 - Completed - Diáspora Album Recording (Percussion)
21/11/2015 - Confirmed - Diáspora Album Recording (Percussion)
23/11/2015 - Confirmed - Diáspora Album Recording (Percussion)
23/11/2015 - Enquiry - Soul Recording (Vocals)
26/11/2015 - Confirmed - Diáspora Album Recording (Percussion)
28/11/2015 - Enquiry - Diáspora Album Recording (Lead Vocals)
29/11/2015 - Enquiry - Diáspora Album Recording (Lead Vocals)
01/12/2015 - Enquiry - Soul Recording (Vocals)
06/12/2015 - Enquiry - Soul Recording (Vocals)
07/12/2015 - Holiday - Not Available
30/12/2015 - Enquiry - Fiesta Latina (London)
31/12/2015 - Holiday - Not Available
07/01/2016 - Contracted - Rory Bossa Nova (London) Rehearsal 1
11/01/2016 - Contracted - Rory Bossa Nova (London) Rehearsal 2
14/01/2016 - Contracted - Rory Bossa Nova (London) Recording
17/01/2016 - Contracted - Diáspora Photos (Backing Vocals)
31/01/2016 - Enquiry - Soul Photos
07/02/2016 - Enquiry - Soul Photos
28/02/2016 - Enquiry - Soul Photos
06/03/2016 - Enquiry - Soul Photos
13/03/2016 - Enquiry - Soul Photos
20/03/2016 - Enquiry - Soul Photos
07/04/2016 - Confirmed - Diáspora
06/08/2016 - Enquiry - Rory Jazz (Bristol)
17/09/2016 - Contracted - Rory Jazz (London)

Jo Mantini
[email protected]

You are receiving our event diary because we have registered our details. Please do let me know if you would like to unsubscribe or re-subscribe at any point.

We are now offering a live event diary, updated via iCal and published live to the clients section of the Red & Black Music website.

To link this calendar into your own website, please email:
[email protected]

To see the live event diary, click on the link below.
www.redandblackmusic.co.uk/clients.html

Booking Confirmation | 20.05.14 (3) - Jason

From: Jo Mantini
Subject: Re: Booking Confirmation | 20.05.14
Date: 12 September 2014 at 09:49:06 BST
To: "Jason @ Book Live"
Hi Jason,
No problem, thank you for letting me know.
Although you indicated that the client had not relayed any feedback, you did not indicate that the client was not willing to relay any feedback. Therefore, the case remained as an unresolved query on our system.
I’m sorry to hear that you are not comfortable with the way we work.
Please would it be possible to explain why / how it undermines the work that you do?
Although we cannot change our value / focus, we consistently strive to respond to the needs and requirements of our clients, and there are ways in which we can adapt our systems to improve our service to you.
For example, we can adapt our quoting system to confirm availability before quoting cost for any booking(s) via Book Live, if it is helpful.
Please would it be possible to list any other item(s) you believe to be disadvantageous to our service? I will address each item individually and propose way(s) in which we can improve / resolve them.
I look forward to hearing from you soon.
Thanks_Jo

On 10 Sep 2014, at 19:07, Jason @ Book Live wrote:
We usually find that if no feedback is received from the client that they - are at - best satisfied. You decided to contact the client directly when we had previously indicated that the client had not relayed any feedback despite our efforts. We're not comfortable with the way you currently work. It undermines what we do and your quoting system is unlike any other we have come across. No other artist quotes before confirming availability.
You wrote below that your number one value is communication. We believe the focus should always be on entertainment. Do let me know if you intend to continue working the way you do as it doesn't really fit with what we do.
Best
Jason

----- Original Message -----
From: Jo Mantini
To: Jason
Cc: Rory
Sent: Wednesday, September 10, 2014 2:53 PM
Subject: Fwd: Booking Confirmation | 20.05.14
Hi Jason,
I hope you are well.
Please find below feedback / response re: 20/05/2014 - Leeds.
I will cease making any further contact, as requested by the client.
Red & Black Music takes its after-sales experience extremely seriously. Our number one value is communication, and I appreciate that the client has taken the time to provide us with this feedback. I’m sorry that, on this occasion, our standards fell below their expectations.
Therefore, as a gesture of good will, I will be offering you our artists / productions at the charitable rate for any future booking(s) with Parfetts.
I hope that this is helpful.
If Parfetts make any further enquiry / comment, I will of course refer it back to you, as requested on your contract, because our relationships with our agents are equally important to us.
Thanks_Jo

Begin forwarded message:
From: Jo
Subject: Re: Booking Confirmation | 20.05.14
Date: 10 September 2014 14:45:09 BST
To: "Guy"
Hi Guy,
Thank you for your feedback, which is much appreciated.
I’m sorry to hear that your experience was less than satisfactory.
I have raised your concern(s) among our performer(s) / producer(s), and we will be addressing them in our annual management review for 2015.
Red & Black Music consistently strives to improve our services. Our number one value is communication, and our calibre of exceptional talent is matched only by our thorough and professional approach. I’m sorry that, on this occasion, our standards fell below your expectations.
Therefore, as a gesture of good will, I will be offering our agent our artists / productions at the charitable rate for any future booking(s) with Parfetts. To claim, simply quote your company name to our agent at the point of enquiry.
I hope that this is helpful.
Please note that this is not a mailing list. Therefore, I cannot remove you, because there is nothing to remove you from. However, I will cease making any further contact, as requested, and pass on your feedback to our agent.
Meanwhile, I would like to once again thank you for the engagement(s), and I send you my best wishes for the future.
Thanks_Jo

On 10 Sep 2014, at 13:15, Guy Swindell wrote:
Jo,
I thought their music was average and their attitude was less than helpful.
Take me off your mailing list and cease contacting me or any of my colleagues immediately.
Guy Swindell
Marketing and PR Manager
A.G. Parfett & Sons Ltd

Booking Confirmation | 20.05.14 (2)​ - Guy

From: Jo
Subject: Re: Booking Confirmation | 20.05.14
Date: 10 September 2014 at 10:07:10 BST
To: Guy, Stockport Reception
Cc: Aintree, Anfield, Halifax, Sheffield, Somercotes

Hi Guy,
I hope you are well.
I'm following up on my previous messages re: possible feedback / testimonial. As discussed, I would really appreciate it if you were able to provide us with some feedback / testimonial on your booking with Fiesta Latina Dance Culture on: 
20/05/2014
We are not looking for anything substantial, just a couple of lines or any piece of feedback would be useful.
If you prefer, our producer can write a short line of text and we can check if it is OK with you.
Please let me know if it is possible, as it would be extremely beneficial to us, and much appreciated.
Meanwhile, I would like to send again my best wishes, and I look forward to hearing from you soon.
Thanks_Jo

On 4 Sep 2014, at 10:31, Jo Mantini wrote:
Hi Guy,
I hope you are well.
I'm following up on my previous messages re: possible feedback / testimonial. As discussed, I would really appreciate it if you were able to provide us with some feedback / testimonial on your booking with Fiesta Latina Dance Culture on: 
20/05/2014
We are not looking for anything substantial, just a couple of lines or any piece of feedback would be useful.
If you prefer, our producer can write a short line of text and we can check if it is OK with you.
Please let me know if it is possible, as it would be extremely beneficial to us, and much appreciated.
Meanwhile, I would like to send again my best wishes, and I look forward to hearing from you soon.
Thanks_Jo

On 28 Aug 2014, at 16:33, Jo Mantini wrote:
Hi Guy,
I hope you are well.
I'm following up on my previous messages re: possible feedback / testimonial. As discussed, I would really appreciate it if you were able to provide us with some feedback / testimonial on your booking with Fiesta Latina on: 
20/05/2014
We are not looking for anything substantial, just a couple of lines or any piece of feedback would be useful. If you prefer, our producer can write a short line of text and we can check if it is OK with you.
Please let me know if it is possible, as it would be extremely beneficial to us, and much appreciated.
Meanwhile, I would like to send again my best wishes, and I look forward to hearing from you soon.
Thanks_Jo

On 20 Aug 2014, at 13:15, Jo Mantini wrote:
Hi Guy,
I hope you are well.
I'm following up on my previous messages re: possible feedback / testimonial. As discussed, I would really appreciate it if you were able to provide us with some feedback / testimonial on your booking with Fiesta Latina on: 
20/05/2014
We are not looking for anything substantial, just a couple of lines or any piece of feedback would be useful. If you prefer, our producer can write a short line of text and we can check if it is OK with you.
Please let me know if it is possible, as it would be extremely beneficial to us, and much appreciated.
Meanwhile, I would like to send again my best wishes, and I look forward to hearing from you soon.
Thanks_Jo

On 14 Aug 2014, at 13:17, Jo Mantini wrote:
Hi Guy,
I hope you are well.
I'm following up on my previous messages re: possible feedback / testimonial. As discussed, I would really appreciate it if you were able to provide us with some feedback / testimonial on your booking with Fiesta Latina on: 
20/05/2014
We are not looking for anything substantial, just a couple of lines or any piece of feedback would be useful. If you prefer, our producer can write a short line of text and we can check if it is OK with you.
Please let me know if it is possible, as it would be extremely beneficial to us, and much appreciated.
Meanwhile, I would like to send again my best wishes, and I look forward to hearing from you soon.
Thanks_Jo

On 6 Aug 2014, at 10:59, Jo Mantini wrote:
Hi Guy,
I hope you are well.
I'm following up on my previous message re: testimonial. As discussed, I would really appreciate it if you were able to provide us with some feedback / testimonial on your recent booking with Fiesta Latina Dance Culture on: 
20/05/2014
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism of the artist, as you see appropriate, and, if you prefer, I need not use your full name for privacy purposes.
Please let me know if it is possible?
Meanwhile, I would like to send again my best wishes for future, and I look forward to hearing from you soon.
Thanks_Jo

On 30 Jul 2014, at 13:29, Jo Mantini wrote:
Hi Guy,
I hope you are well.
I'm following up on my previous message re: testimonial. As discussed, I would really appreciate it if you were able to provide us with some feedback / testimonial on your recent booking with Fiesta Latina Dance Culture on: 
20/05/2014
We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism of the artist, as you see appropriate, and, if you prefer, I need not use your full name for privacy purposes.
Please let me know if it is possible?
Meanwhile, I would like to send again my best wishes for future, and I look forward to hearing from you soon.
Thanks_Jo

On 23 Jul 2014, at 11:25, Jo Mantini wrote:
Hi Guy,
I’m Jo (manager) from Red & Black Music. We managed + produced Fiesta Latina Dance Culture (6-piece Brazilian Band) @ Parfetts Trade Show, Leeds United Football Ground. I hope you are well.
Thank you for inviting Fiesta Latina Dance Culture to perform at your event on:
20/05/2014
I hope that you enjoyed the performance, and that the on-the-day arrangements were smooth and satisfactory to your requirements.
Please could I ask for your help? I'm writing to ask whether you would be kind enough to write a short testimonial for Fiesta Latina Dance Culture, which we can use to promote the artist. We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism of the artist, as you see appropriate.
This would be warmly received. If you prefer, I need not use your full name for privacy purposes.
On behalf of Red & Black Music and Fiesta Latina Dance Culture, I'm sending you our best wishes, and we look forward to hearing from you soon.
Thanks_Jo

On 16 Jul 2014, at 12:03, Jo Mantini wrote:
Hi Guy,
I’m Jo (manager) from Red & Black Music. We managed + produced Fiesta Latina Dance Culture (6-piece Brazilian Band) @ Parfetts Trade Show, Leeds United Football Ground. I hope you are well.
Thank you for inviting Fiesta Latina Dance Culture to perform at your event on:
20/05/2014
I hope that you enjoyed the performance, and that the on-the-day arrangements were smooth and satisfactory to your requirements.
Please could I ask for your help? I'm writing to ask whether you would be kind enough to write a short testimonial for Fiesta Latina Dance Culture, which we can use to promote the artist. We are not looking for anything substantial, just a couple of lines commenting on the energy, style, performance and professionalism of the artist, as you see appropriate.
This would be warmly received. If you prefer, I need not use your full name for privacy purposes.
On behalf of Red & Black Music and Fiesta Latina Dance Culture, I'm sending you our best wishes, and we look forward to hearing from you soon.
Thanks_Jo

On 10 Jul 2014, at 21:09, Rory Duffy wrote:
Hi Guy
It’s Rory Duffy (pianist) here from Dance Culture (Brazilian samba band). We played at the Parfetts Trade Show at Leeds United Football Ground on 20th May. I hope all’s well with you.
I’m writing partly to check you were happy with everything on the day, but also to ask whether you might be able to help us?
I was wondering whether you would be kind enough to provide us with a bit of feedback on our performance / comment on the music / energy / style or anything you feel appropriate. Nothing substantial, just a couple of lines we can use for our publicity. We will then add this to our website with your logo, plus a link to your website, and, if you want, we will write you one in return. It’s always good to do a bit of PR, especially after having the opportunity to work with you on such a high profile event.
Let me know whether this would be possible?
Thanks again and look forward to hearing from you soon!
Best wishes
Rory

Begin forwarded message:
Hi Jason
Just wondering whether you heard back from the organisers in Leeds re: reference / feedback?
Best wishes
Rory

Booking Confirmation | 20.05.14 (1) - Jason

From: Rory
Subject: Re: Booking Confirmation | 20.05.14
Date: 6 July 2014 at 17:55:17 BST
To: "Jason @ Book Live"
Cc: Jo

Hi Jason
Just wondering whether you heard back from the organisers in Leeds re: reference / feedback?
Best wishes
Rory

On 9 Jun 2014, at 21:46, Rory Duffy wrote:
Hi Jason
No problem, thanks… Would you mind sending up a follow up email? We put together a really great show for this one so would be worth chasing for feedback, if at all possible.
Let me know if we need to do anything to chase from our end!
Cheers
Rory

On 2 Jun 2014, at 10:40, Jason @ Book Live wrote:
Have tried phoning Guy and Chrissie has emailed him...no response. We always forward feedback when received so will send through if he does provide any.
Cheers
J

----- Original Message -----
From: Rory Duffy
To: Jason @ Book Live
Cc: Jo Manti
Sent: Saturday, May 31, 2014 9:39 AM
Subject: Re: Booking Confirmation | 20.05.14

Hi Jason
Just wondering whether you got any feedback from the client re: Leeds 20th May? It would be fantastic to get a testimonial or a couple of lines we can use for our publicity.
Have a nice weekend,
Cheers
Rory

Payment

From: Book Live
Subject: Re: Payment
Date: 17 September 2012 at 07:52:45 BST
To: Rory
Reply-To: Book Live
Hi Rory
Thanks for your mail. We always send a link to our online feedback form after every performance. We do ask clients to complete it but they don't always do so and we always send any feedback to the performing artist, too.
I like the way you deal with clients.
We've updated your info and hope to be in touch again soon. 
Thanks
Jason

----- Original Message ----- 
From: Rory Duffy
To: Book Live
Sent: Saturday, September 15, 2012 10:10 PM
Subject: Re: Payment

Hi Jason,
Just wondering if you have yet received any feedback from the bride and groom from last week? I imagine that they might be on their honeymoon right now, so it could be asking a little too early.
How does it usually work with the feedback - do you usually send them a form?
If you could let me know when you hear anything as it is always useful for us in terms of the ongoing evaluation and development of our projects.
Red & Black Music will be managing bookings from henceforth, so the new email address will be [email protected] (still me, just under a new organisation).
Thanks once again and look forward to hearing from you soon!
Best wishes,
Rory

On 10 Sep 2012, at 10:03, Rory Duffy wrote:
Hi RH,
Sorry that we did not see you out after breakfast, we had to rush for our train! Hope that you have had enough time to chill and relax from the wedding, it was a fabulous night and many congratulations to you and Jenn - it was a pleasure to be a part of it. Thanks also to you and your family for looking after the band so well!
On behalf of the band, I'm sending you our warmest wishes for the future!
All the best,
Rory

On 7 Sep 2012, at 17:23, russell wrote:
Brilliant, see you tomorrow.
RH

On 7 Sep 2012, at 15:41, Rory wrote:
Hi RH,
I checked the accounts this morning and yes, the money has arrived safely, thank you.
All the best for the first part of tomorrow, and look forward to seeing you then!
Cheers,
Rory

On 2 Sep 2012, at 17:45, RH wrote:
Hi Rory,
Jenn and I have just payed the outstanding amount for the band booking. We've built a stage and busy rigging up some lights. Looking forward to seeing and hearing you guys next week.
If you could confirm your train arrival time I'll make sure there is someone there to collect you - it will probably be Sam or local taxi driver as he lives next door.
For the ones driving our post code is.
All the best
RH