On Wed, 1 Oct 2025 at 11:17, RD wrote: Title
Accidental cancellation and reinstatement Description On 29/09/2025, RD issued the performance contract and invoice for the event RD @ The Courts, Penarth, Cardiff – 18/10/2025, to client JMO O’Sullivan. The booking included live saxophone performance for a baby shower, scheduled 18:00–21:00, with a total fee of £350 and a 50% deposit payable to secure the engagement. On 01/10/2025 at 11:09, JMO emailed to cancel the booking, writing, “Hi I’m sorry I’d like to cancel this booking, sorry for the inconvenience.” Later that morning, at 11:12, she followed up to explain the cancellation had been made in error, stating, “Hi RD I’m so sorry I didn’t mean to cancel this booking, I mistook your email for a venue booking I previously booked, I definitely still want you to play at the baby shower on the 18th please.” RD promptly reinstated the booking, replying at 11:17, “Hi JMO, No problem at all, happy to reinstate! Let me know if you need to chat through anything regarding the contract, deposit, or if you need any further details added in there.” JMO responded later that day at 11:13 to confirm she would send over final details that evening. On 03/10/2025 at 14:15, JMO confirmed the deposit had been paid, writing, “Hi RD that all sounds perfect, I’ve sent over the deposit just now, it would have come from an account jmo studio. Thanks, Jmosullivan.” This payment officially reinstated and secured the booking. Action Taken Upon receiving the accidental cancellation, RD maintained professionalism and responded immediately to clarify and reinstate the booking without penalty or issue. The artist ensured all contract and deposit terms were still valid, re-confirming the details in writing to maintain the paper trail and uphold the original agreement. The reinstatement was successfully processed within the same day. Resolutions The matter was fully resolved, and the booking was reinstated without disruption. The client paid the deposit and the performance proceeded as planned on 18/10/2025. Both parties maintained positive communication thereafter. Notes Comments Clients occasionally make administrative errors when managing multiple bookings. It is advisable to request written confirmation before acting upon any cancellation notice to avoid unnecessary confusion or lost work. Maintaining professionalism and immediate clarification helps preserve client relationships and ensures contractual consistency. Reported Reported Date: 20/10/2025 Reported By (Individual): RD Reported By (Organisation): R INDIVIDUALS Responsible, Active, JMO, Client Event organisation, payment, communication of booking changes Impacted, Active, RD, Artist Contract management, booking administration, client communication Comments are closed.
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