Communication Issues Feedback

AC and I have not responded to your repeated requests for a testimonial.
The band itself did really well on the night. However the stress caused by the process of booking and confirming the band and getting any information out of anyone was probably one of the most stressful parts of organising the wedding. It seemed impossible to actually speak to anyone to have a chat about the band. It was horrific. It’s a shame because it is the management of the booking which lets down the band.

Title
Communication Issues Feedback

Description
EC provided feedback on 20/06/2016 regarding her experience with the band for her wedding on 30/08/2014. She expressed satisfaction with the band's performance but highlighted significant stress caused by the process of booking and confirming details due to difficulties in obtaining timely phone communication.

Action Taken
CA responded comprehensively, acknowledging the frustration over phone communication and explaining the company policy of preferring written correspondence for accuracy and clarity in bookings. She contacted JM, her predecessor, to verify the information provided. CA also offered two complimentary tickets to a future event as a gesture of goodwill.

Resolutions
EC did not respond further after CA's communication.

Notes Comments
The band's performance was well-received despite initial communication challenges, which were addressed with an explanation of the company's preferred communication methods and a gesture to maintain goodwill with the client.
Emphasize the importance of clear communication methods to avoid future misunderstandings.
Despite initial challenges, the band's performance was well-received, indicating a successful outcome despite communication issues.

Reported
Reported Date: 20/06/2016
Reported By (Individual): EC

INDIVIDUALS

Responsible, Passive, AC, Client
Likely involved in decision-making related to the wedding arrangements and may have shared responsibilities with EC in terms of event planning and coordination. AC, like EC, contributed to the insistence on phone calls, which led to the communication breakdown. He did not take part in resolving the issue.

Involved, Active, CA, Manager
Respond to EC's feedback regarding communication issues during the booking process.
Clarify company policies and procedures related to communication methods and booking confirmations.
Offer goodwill gestures, such as complimentary tickets, to maintain a positive relationship with the client.
CA responded to EC's feedback, clarified communication policies, and offered complimentary tickets to resolve the situation.

Responsible, Passive, EC, Client
Provide feedback on the band's performance and the booking process for her wedding.
Highlight difficulties faced due to communication challenges in organizing the event. EC insisted on phone calls, which led to the communication issues. She did not actively contribute to resolving the problem but caused the stress.

Impacted, Responsive, JM, Manager
Involved in the initial stages of communication and booking with EC and AC.
Information was verified with JM to ensure accuracy in addressing EC's concerns. JM was impacted by the communication issues, as she was part of the original booking process, and CA verified the details with her but did not directly resolve it.

ORGANISATIONS

R&BM